Billing Executive

Job Description

Billing Operations: Generate and process customer invoices accurately and promptly. Handle cash, credit, and other forms of payment. Issue receipts and ensure accurate recording of transactions. Manage refunds, returns, and exchanges in compliance with store policies. Customer Interaction: Assist customers with billing-related inquiries and resolve any issues or discrepancies. Provide excellent customer service and maintain a friendly, professional demeanor. Explain billing procedures and policies to customers as needed. Financial Management: Maintain accurate and up-to-date records of all financial transactions. Prepare daily, weekly, and monthly sales and billing reports. Reconcile cash registers at the end of shifts and ensure accurate cash flow management. Inventory Coordination: Collaborate with inventory managers to ensure accurate stock levels are maintained. Assist in inventory audits and ensure that billing aligns with inventory records. Software and Systems: Utilize billing and accounting software to manage transactions and records. Ensure data accuracy in the billing system and perform regular updates. Compliance and Security: Adhere to all financial and data protection regulations. Implement and follow security protocols to protect sensitive customer information. Team Collaboration: Work closely with sales, inventory, and management teams to streamline operations. Participate in team meetings and contribute to process improvement discussions. Additional Responsibilities: Stay updated on industry trends and changes in billing practices. Provide training to new staff members on billing procedures and systems. Assist in the preparation of financial statements and audits when required. Manage special billing requests and handle VIP customers with care. ole & responsibilities