Billing Executive

Ensure all SOP’s are adhered to and we provide “Care like no other”.

- Ensure efficient and friendly customer interaction.

- Proactively interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.

- Ensure Billing team adheres to SoP’s and TAT’s.

- Adheres to Maker – Checker process for billing entries.

- Assist Billing executives when required; addresses and resolves customer complaints personally when team member requires assistance.

- Fast track discharges by coordinating with all concerned for room availability.

- Billing errors to be less than 95%; in case of error 100% reporting and correction of error; 100% accuracy in collection and handover of amount and reporting.

- TAT for IP bill preparation - 30 – 45 Minutes, coordination of all bills & pre-auth process with TPA without exception.

- Ensure Pre-auth approval for upcoming cases ( before patient admission)

- Responsible for IP revenue: Contributes to achievement of revenue target & to cost saving for the department.

- Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.

- Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.

- Daily reporting : Daily Collection Report, Daily Billing report, Discount Report & prepares Covering report for insurance claim, scan and submission.

- Query handling from TPA after submission; responsible for full settlement.

- Participates actively in finance audit annually.

Ä Consultant Relationship:

- Has a good relationship with consultants and works well with them.

Ä Responsible for Outstanding Service Experience Delivery:

- Ensures self and team is well-groomed as per standard; maintain discipline and decorum.

- Responsible for implementation of the Service Vision – ensures team delivers care like no other.

- Coordinates with related departments to ensure billing activities are conducted smoothly and discharges are on time.

Ä Team Management:

- Inspires & leads the team effectively; assigns tasks clearly & supports team to perform effortlessly.

- Conducts daily briefings, addresses process issues and ensures complaints are resolved.

- Creates and maintains cordial relationship within the unit and with other departments.

- Ensure Induction and training of team as per protocol.

- Prepares effective training modules, coaches on the job to enhance team skills.

- Develops competent 2nd line.

- Ensures retention of team.

Major Job Qualifications / Specific Skills

Graduate; PG preferred

4 – 6 years in the service industry; preferable 4 years in Billing

- Strong functional knowledge.

- Competence in:- account processes and costing; numeric skills; computer skills , understands software and capable of tracking for entries and updation accuracy.

- Good Interpersonal Skills: patient and helpful, empathic, connects well with all stakeholders

- Understands customers and enjoys assisting them

- Communicates effectively, fluency in English & Regional language

- Ability to influence and highly motivated to fulfil the Service expectations

- Eye for detail, accurate and thorough in follow up and completion of tasks

- Demonstrates leadership ; team player; dependable

- Works well under pressure, maintains calm; seeks to resolve situations gracefully

- Logical thinker, makes decisions smartly and quickly.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Kothanur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you a immediate joiner?
• Male Candidates preferred
• Do you have experience in Healthcare IP Billing?

Work Location: In person