Bilingual Customer Service Representative (English/Spanish)

As a Bilingual Customer Service Representative at Master Billing LLC, a specialized dermatology billing company, your primary responsibility will be to assist patients and providers with billing inquiries in both English and Spanish. You will play a crucial role in ensuring accurate and timely billing services while providing exceptional customer support. Your key responsibilities will include responding to incoming calls, emails, and messages from patients and providers, resolving billing questions and disputes, collaborating with the billing and coding team, documenting patient interactions accurately, and staying updated on insurance regulations and dermatology billing codes. Maintaining patient confidentiality and adhering to HIPAA guidelines at all times is essential in this role. To qualify for this position, you must be fluent in both English and Spanish (spoken and written), possess a high school diploma or equivalent (associate degree or higher is a plus), have at least 1 year of customer service experience (medical billing experience, especially in dermatology, is strongly preferred), demonstrate strong interpersonal and communication skills, be proficient with Microsoft Office and billing software, and have the ability to multitask, stay organized, and work independently in a remote environment. Familiarity with HIPAA regulations and medical terminology is considered a bonus.,