As a Bilingual Customer Service Representative at Master Billing LLC, a specialized dermatology billing company, your primary responsibility will be to assist patients and providers with billing inquiries in both English and Spanish. You will play a crucial role in ensuring accurate and timely billing services while providing exceptional customer support. Your key responsibilities will include responding to incoming calls, emails, and messages from patients and providers, resolving billing questions and disputes, collaborating with the billing and coding team, documenting patient interactions accurately, and staying updated on insurance regulations and dermatology billing codes. Maintaining patient confidentiality and adhering to HIPAA guidelines at all times is essential in this role. To qualify for this position, you must be fluent in both English and Spanish (spoken and written), possess a high school diploma or equivalent (associate degree or higher is a plus), have at least 1 year of customer service experience (medical billing experience, especially in dermatology, is strongly preferred), demonstrate strong interpersonal and communication skills, be proficient with Microsoft Office and billing software, and have the ability to multitask, stay organized, and work independently in a remote environment. Familiarity with HIPAA regulations and medical terminology is considered a bonus.,
As a Customer Success and Relationship Manager at Master Billing LLC, a specialized dermatology billing company, your primary responsibility will be to ensure excellent service delivery and satisfaction for our clients. You will act as the main point of contact, conducting regular reviews of revenue cycle metrics to provide data-driven recommendations and maintain strong, long-term relationships with clients. Collaboration with internal teams to customize Revenue Cycle Management (RCM) strategies to meet client needs will also be a key aspect of your role. In addition to customer success and relationship management, you will be responsible for identifying denial trends and implementing mitigation strategies, coordinating with various teams to gather documentation for appeals and denial management, and monitoring appeal outcomes to ensure timely and compliant submissions. Moreover, you will review claims for accurate coding using ICD-10, CPT, and HCPCS codes, work with coding specialists and client staff to address documentation issues, and provide coding guidance and support during appeals and audits. Analyzing contract performance, fee schedules, and reimbursement trends will also be part of your responsibilities. Your role will involve identifying and implementing workflow enhancements to reduce denials and improve collections, developing Standard Operating Procedures (SOPs), training materials, and best practices for clients and internal teams, and generating Key Performance Indicator (KPI) reports and client engagement using RCM and MS Excel. Additionally, you will support the onboarding and training of new clients or staff. To be successful in this role, you should ideally hold a Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent credential. Strong proficiency in Microsoft Excel, including data analysis, pivot tables, and formula-based reporting, with macro/VBA knowledge preferred, is essential. Familiarity with Electronic Health Record (EHR) and RCM systems such as Modmed, Advanced MD, EZ Derm, Epic, eClinicalWorks, or Athenahealth is desirable. Proficiency in analyzing reimbursement data, denial trends, and contract performance, along with a Bachelor's degree in healthcare administration, Business, or a related field, is preferred. Preferred tools/skills for this role include working knowledge of portals (e.g., Availity, Change Healthcare, Trizetto), Provider Enrollments for Electronic Data Interchange (EDI) and Electronic Remittance Advice (ERA), as well as proficiency in Excel and Business Intelligence (BI) tools like Tableau and Power BI. Your success in this role will be measured by client satisfaction and retention rates, denial reduction, appeal success metrics, and revenue improvement resulting from contract optimization.,