BI Support Engineer

As a BI (Business Intelligence) Support Engineer at our company based in Bengaluru, KA, you will play a crucial role in maintaining and supporting our business intelligence systems and tools. Your primary responsibility will be to ensure that BI platforms run smoothly, troubleshoot issues, and assist end-users in maximizing the potential of BI tools for data analysis, reporting, and decision-making. Your key responsibilities will include: - System Maintenance and Monitoring: Overseeing the smooth operation of BI platforms, implementing updates, and monitoring the performance and health of BI systems and pipelines. - Troubleshooting and Issue Resolution: Identifying and resolving issues related to BI reports, dashboards, or data connections. - User Support and Training: Providing guidance to end-users on how to use BI tools, addressing their queries, and assisting in troubleshooting report issues. - Data Integration and ETL Support: Assisting in integrating various data sources and ensuring error-free ETL (Extract, Transform, Load) processes. - Collaboration with IT Teams: Working closely with developers, database administrators, and data engineers to ensure robust data pipelines and accurate reports. - Documentation: Creating detailed documentation for troubleshooting procedures, system configurations, and user guides. In terms of technical experience, you should possess: - Proficiency in BI Tools like Power BI, Tableau, etc. - Expertise in writing and optimizing SQL queries using technologies such as SQL Server, Oracle, MySQL, PostgreSQL, Redshift, Snowflake. - Knowledge of ETL tools and processes (e.g., SSIS) for integrating data into BI systems. - Understanding of data warehousing concepts and architecture using technologies like Snowflake, Azure Synapse, Google BigQuery. - Familiarity with Cloud Platforms such as AWS, Microsoft Azure, Google Cloud. - Experience with API development and integration using tools like Postman, OpenAPI specs, Swagger, YAML. - Hands-on experience in integrating Azure Functions with multiple services for serverless workflows. Your problem-solving and analytical skills will be critical in: - Troubleshooting data issues, system errors, and performance bottlenecks in BI tools. - Identifying trends, anomalies, and issues in data and reporting systems. - Diagnosing and resolving technical issues in data pipelines, BI tools, or databases. Moreover, your soft skills should include: - Clear communication skills for interacting with end-users, explaining technical issues, and providing training or support. - Ability to collaborate effectively in a cross-functional team, including developers, data scientists, and business analysts. - Strong time management skills to prioritize tasks efficiently, especially when supporting multiple users and systems. - Customer service orientation with a focus on delivering high-quality support to end-users and resolving issues promptly and effectively.,