Position Overview Founded in 1993 and headquartered in Austin, Texas, Baxter Planning is a dynamic and rapidly global growing company setting the standard for SaaS in the service supply chain space. With a world-class SaaS platform, BaxterPredict, and unique PaaS (Planning as a Service) solutions, our technologies and professionals help enterprise customers plan billions in service parts inventory every day, enabling them to drive inventory reduction while delivering improvements in service levels. Baxter Planning combines the flexibility of a start up with the stability of an established company, leveraging more than 30 years of industry expertise to support a rapidly growing customer base. We offer excellent benefits, an exciting and supportive work environment, and work-life balance. This role ensures the reliable operation and continuous improvement of Baxter Planning’s production environment. You will support scheduled processes, troubleshoot complex issues, and collaborate with internal teams to configure and optimize our supply-chain platform. Your contributions will directly impact customer success and operational excellence. If you thrive in a fast-paced environment, love digging into data pipelines, and communicate complex ideas clearly, you’ll fit right in. Purpose, Scope and Responsibilities: Support and document scheduled production processes Monitor batch jobs, data loads, and integrations Maintain automation, standard operating procedures, and change logs Troubleshoot complex application and environment issues Coordinate with infrastructure, network, and development teams to resolve incidents Assist with the configuration and operational deployment of Baxter Planning software Development of solutions to connect customer systems and extract and transform data Validate and test configurations against business requirements Effectively investigate issues/incidents and communicate findings in a root cause analysis Job Requirements: Bachelor’s degree, or equivalent experience preferred 3-4 years of experience in a similar or related role Comfortable working in Linux environments and using command-line tools Proficient in SQL (PostgreSQL) Strong analytical mindset with a passion for root-cause investigation Willing to step outside the lines to get things done. Be detail oriented and reliable Able to work both in a team environment and independently with minimal direction Good interpersonal, written and oral communication skills Preferred Qualifications Experience with supply-chain planning systems Exposure to AWS cloud platform Proficiency with ETL frameworks Company Culture At Baxter Planning, we foster a culture of collaboration, continuous learning, and innovation. You’ll join a tight-knit team that values: Open communication and knowledge sharing Ownership of projects and proactive problem solving Celebrating milestones and recognizing individual contributions Investing in professional growth through training and mentorship Balancing focused work with a healthy work-life rhythm Why Baxter Planning Play a critical role in keeping global supply chains running smoothly Collaborate with a diverse group of engineers, analysts, and domain experts Access continuous learning and development opportunities in data engineering and analytics Enjoy competitive compensation, comprehensive benefits, and flexible work arrangements Ready to join us and drive supply-chain excellence through reliable production support? Apply now and help ensure our planning engine runs flawlessly. Powered by JazzHR efb5jGPyPg
As an integral part of our team at Baxter Planning, you will play a crucial role in ensuring the reliable operation and continuous enhancement of our production environment. Your responsibilities will involve supporting and documenting scheduled production processes, monitoring batch jobs, data loads, and integrations, as well as maintaining automation, standard operating procedures, and change logs. Troubleshooting complex application and environment issues, coordinating with various internal teams to resolve incidents, and assisting in the configuration and operational deployment of Baxter Planning software will be key aspects of your role. Your contributions will have a direct impact on customer success and operational excellence. If you enjoy working in a fast-paced environment, delving into data pipelines, and effectively communicating complex ideas, you will find a perfect fit within our dynamic team. Key Responsibilities: - Support and document scheduled production processes - Monitor batch jobs, data loads, and integrations - Maintain automation, standard operating procedures, and change logs - Troubleshoot complex application and environment issues - Coordinate with infrastructure, network, and development teams to resolve incidents - Assist with the configuration and operational deployment of Baxter Planning software - Develop solutions to connect customer systems and extract and transform data - Validate and test configurations against business requirements - Investigate issues/incidents effectively and communicate findings in a root cause analysis Job Requirements: - Bachelor's degree or equivalent experience preferred - 3-4 years of experience in a similar or related role - Proficiency in working with Linux environments and using command-line tools - Strong SQL skills (PostgreSQL) - Analytical mindset with a passion for root-cause investigation - Detail-oriented, reliable, and willing to go beyond the norm to achieve results - Ability to work both independently with minimal direction and in a team environment - Excellent interpersonal, written, and oral communication skills Preferred Qualifications: - Experience with supply-chain planning systems - Exposure to AWS cloud platform - Proficiency with ETL frameworks At Baxter Planning, we nurture a culture of collaboration, continuous learning, and innovation. You will be part of a close-knit team that values open communication, ownership of projects, proactive problem-solving, and recognition of individual contributions. We invest in your professional growth through training and mentorship, ensuring a balance between focused work and a healthy work-life rhythm. Join us at Baxter Planning and be a key player in maintaining the smooth operation of global supply chains. Benefit from collaborating with a diverse group of professionals, accessing continuous learning opportunities in data engineering and analytics, and enjoying competitive compensation, comprehensive benefits, and flexible work arrangements. If you are ready to drive supply-chain excellence through reliable production support, apply now and contribute to ensuring our planning engine runs flawlessly.,
Baxter Planning is looking for Engineer- Production Support to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results
Job Summary The “Planning Team Lead – PS” plays a critical role in leading a team of supply planner and drive value to the customers support organization. The Lead should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently. Job Responsibilities Lead a team of planners ensuring high quality and effective customer support activities including reviewing and resolving customer support issues, alerts, target stock level delta review, supply orders execution, etc Quality assurance and root cause resolution for repeat issues Team meetings, planner 1:1, leave management, annual reviews, employee development Enforce that the team uses and adheres to the escalation Tier process Responsible for new planner onboarding, including developing training plan, training and mentoring Ensure smooth customer support for new customers: Review the readiness of customer documentation Partner with planning / customer success team for new customer introduction for customer support readiness Work with the Planning Managers to address challenges and opportunities Identify and drive the efficiency improvement initiatives including processes, automation and team skillset Job Requirements Bachelor’s degree in any discipline and MBA in Supply Chain Management or equivalent experience Minimum 7 years of prior Supply Chain Management experience with 1 year of Prophet or similar Planning system experience Demonstrated leadership capabilities Capability to work independently and in cross-functional teams that are passionate about delivering value to customers Ability to perform challenging tasks under the pressure of an environment where results can have a large monetary impact to customers Strong initiative and competitive attitude to review processes and define better methods for supporting customers and optimizing supply chains Creative problem solving and technical skills including advanced Excel proficiency (Pivot Tables, VLookup, etc.) Bachelor’s degree with MBA in Business, Operations, Supply Chain Management preferred Effective written and verbal communication skills Strong organizational skills to give the team direction Powered by JazzHR drLI1xhGwB
Job Summary The Planning Team Lead PS plays a critical role in leading a team of supply planner and drive value to the customers support organization. The Lead should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently. Job Responsibilities Lead a team of planners ensuring high quality and effective customer support activities including reviewing and resolving customer support issues, alerts, target stock level delta review, supply orders execution, etc Quality assurance and root cause resolution for repeat issues Team meetings, planner 1:1, leave management, annual reviews, employee development Enforce that the team uses and adheres to the escalation Tier process Responsible for new planner onboarding, including developing training plan, training and mentoring Ensure smooth customer support for new customers: Review the readiness of customer documentation Partner with planning / customer success team for new customer introduction for customer support readiness Work with the Planning Managers to address challenges and opportunities Identify and drive the efficiency improvement initiatives including processes, automation and team skillset Job Requirements Bachelor's degree in any discipline and MBA in Supply Chain Management or equivalent experience Minimum 7 years of prior Supply Chain Management experience with 1 year of Prophet or similar Planning system experience Demonstrated leadership capabilities Capability to work independently and in cross-functional teams that are passionate about delivering value to customers Ability to perform challenging tasks under the pressure of an environment where results can have a large monetary impact to customers Strong initiative and competitive attitude to review processes and define better methods for supporting customers and optimizing supply chains Creative problem solving and technical skills including advanced Excel proficiency (Pivot Tables, VLookup, etc.) Bachelor's degree with MBA in Business, Operations, Supply Chain Management preferred Effective written and verbal communication skills Strong organizational skills to give the team direction Powered by JazzHR drLI1xhGwB