Company Description Baroda Global Shared Services Ltd (BGSS) is a wholly owned subsidiary of Bank of Baroda, located in the state-of-the-art center at GIFT City, Gandhinagar. BGSS specializes in handling high-volume processes across the Bank, ensuring timely and accurate operations. The skilled staff at BGSS is trained in global best practices and utilizes the latest tools and technology to achieve high productivity with excellent turnaround times, all while maintaining rigorous regulatory compliance standards. Role Description This is a full-time on-site role for a Sales Officer, located in Karnal. The Sales Officer will be responsible for daily tasks such as engaging in customer service activities, generating leads, managing sales operations, and handling channel sales. Interaction with customers and potential clients will be a key component of the role, requiring effective communication and relationship-building skills. Qualifications Customer Service and Lead Generation skills Excellent Communication skills Experience in Sales Operations and Channel Sales Bachelor's degree in Business, Marketing, or a related field Ability to work on-site in Karnal Previous experience in the banking or financial services industry is a plus Result-oriented and proactive approach to tasks Show more Show less

Company Description Baroda Global Shared Services Ltd (BGSS) is a state-of-the-art center located in GIFT city, Gandhinagar, and is a subsidiary of Bank of Baroda. BGSS specializes in handling high volumes of major processes across the Bank, with a focus on standardizing processes and ensuring timely and accurate operations while maintaining regulatory compliance. Role Description This is a full-time on-site role for an Assistant Manager - BPO Operations (Collection Process) at BGSSL located in Vadodara. The Assistant Manager will be responsible for day-to-day operations management, business process improvement, and communication within the collection process. Job details Job location: Vadodara (GJ) Position: Assistant Manager - Operations (Collection Process) Job type: Permanent Work Mode: Work From Office Salary: Upto Rs.5 LPA Job description Supervise, coach and develop team of associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance Actively manage performance; identify training needs and provide post-training support Distribute assignments and coordinate work activities Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time Engage with Internal & external stakeholders to improve quality of service on Cost, Quality, & Turn Around Time Design and implement operational strategies to drive growth, improve customer satisfaction, and maximize operational efficiency Collect, analyse, and interpret data to identify key performance indicators (KPIs) and measure operational effectiveness Desired candidate profile BPO Operations Management Analytical Skills Business Process Improvement Strong Communication skills Team handling Problem Solving Attrition control Shrinkage control Good hands-on experience in Microsoft Excel and Microsoft PowerPoint Experience: 4-6 years of experience in BPO Operations as Asst. Manager / Sr. Team Lead Min. 1 year experience in Collection (Debt Recovery) process as Asst. Manager / Sr. Team Lead In depth experience in managing tele collection in Mortgage/Unsecured/MSME loans collections. Education: Any Graduate / Post Graduate Debt Recovery Agent Certification (DRA) is mandatory Ready to relocate to Vadodara and WFO Interested candidates can mail their updated resumes to: harshavardhan.date@bgss.in & kapil.gautam@bgss.in Contact : +91 265 2611804 / 06 Regards, HR Team - BGSSL Show more Show less