BA/PM Channels Contact Center Automation

You are being sought after by EIL Global as a Channels Contact Centre Automation Senior Consultant Manager to play a key role in driving initiatives related to contact centre automation and digital transformation. This full-time position is available in Bengaluru, Pune, or Hyderabad, and requires a minimum of 7 years of relevant experience. Your responsibilities will involve leveraging automation and technological advancements to support business strategies effectively. Your qualifications should include extensive experience in contact center automation to enhance efficiency and customer satisfaction, expertise in digital transformation to implement innovative solutions, and advanced skills in PM Channels Contact Center Automation for effective project management. You must also possess strong program governance abilities, proficiency in AI/ML technologies, excellent stakeholder management skills, and a solid background in process optimization and business analysis. As a Channels Contact Centre Automation Senior Consultant Manager, you will be leading automation initiatives in the contact center environment, developing digital transformation strategies, collaborating with cross-functional teams, engaging stakeholders, conducting process analysis and optimization, integrating AI/ML capabilities, ensuring robust project management practices, and providing leadership and mentoring to junior team members. When applying for this role, you will be asked screening questions related to your current location, expected salary, notice period, relevant work experience, preferred job type, current salary, industry domain, gender, experience in contact center automation, successful digital transformation projects led, experience with program governance, and integrating AI/ML technologies into business processes. You will also be required to provide an example of how you optimized a contact center process.,