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Teleperformance (TP)
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Banking Operations Analyst

Banking Operations Analyst

Teleperformance (TP)

1 - 2 years

5 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

dispute cards

Work Mode

Work from Office

Job Type

Full Time

Job Description

Life Cycle Complaints Cards & Disputes
Role Overview:
The associate will be responsible for handling end-to-end customer complaints related to
cards, disputes, and life-cycle complaint management
. The role requires strong analytical skills, accuracy, and adherence to regulatory and compliance guidelines.
Key Responsibilities:
Manage and resolve card-related disputes, chargebacks, and complaints. Investigate customer issues using internal systems and documentation.

card dispute life-cycle processes

Maintain compliance with internal policies, regulatory standards, and quality guidelines.

Provide clear communication to customers and stakeholders regarding dispute status.

Ensure accurate case logging and documentation.

Required Skills:

card operations, disputes, chargebacks, or life-cycle complaints

Strong analytical and investigation skills.

Good verbal & written communication.

Knowledge of dispute regulations (Visa/MC preferred).

Ability to work in a fast-paced, SLA-driven environment.

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