Banking officer

Key Responsibilities

• Customer Acquisition:
• Source and onboard new individual and business clients for current and savings accounts.
• Conduct field visits, cold calls, and participate in promotional events or campaigns to drive customer acquisition.
• Sales & Cross-Selling:
• Promote bank products and services such as fixed deposits, insurance, mutual funds, and loans.
• Meet assigned sales targets for CASA and cross-sell products.
• Customer Relationship Management:
• Build and maintain strong relationships with existing clients to enhance loyalty and wallet share.
• Resolve customer queries and complaints promptly and professionally.
• Documentation & Compliance:
• Ensure accurate and complete documentation for account opening and KYC compliance.
• Adhere to internal policies, regulatory norms, and audit requirements.
• Market Intelligence:
• Monitor competitor activity and provide feedback on market trends.
• Identify new business opportunities and recommend strategies to capture them.
  

Key Skills & Competencies

• Strong sales and negotiation skills
• Excellent communication and interpersonal skills
• Customer-centric approach
• Basic knowledge of banking products and financial services
• Proficiency in MS Office and banking software
  

Qualifications & Experience

• Bachelor's degree in Business, Finance, or a related field
• 13 years of experience in retail banking or financial sales preferred
• Fresh graduates with strong communication skills may also be considered
  

KPIs (Key Performance Indicators)

• Number of new CASA accounts opened
• Volume of deposits mobilized
• Cross-sell product penetration
• Customer satisfaction scores
• Compliance and documentation accuracy