Bank Guarantee - Officer

Job Summary:

Key Responsibilities:

Bank Guarantee Management:

• Manage the end-to-end issuance, amendment, cancellation, and claims of bank guarantees in compliance with internal policies and external guidelines.
• Ensure accurate and timely processing of bank guarantee transactions, including document verification, customer/branch instructions, and liaising with counterparts.

Compliance and Risk Management:

• Ensure all bank guarantee processes adhere to internal risk management frameworks, regulatory requirements, and anti-money laundering standards.
• Conduct periodic reviews of bank guarantees to identify and mitigate operational, credit, and legal risks.

Customer and Stakeholder Engagement:

• Act as the primary point of contact for customers regarding bank guarantee queries, providing timely and accurate responses.
• Collaborate with corporate clients and internal stakeholders to resolve issues or discrepancies related to guarantees.

Process Improvement:

• Continuously review and enhance the bank guarantee process to improve operational efficiency, reduce turnaround times, and ensure service excellence.
• Implement automation and digital solutions to streamline the issuance and management of guarantees.

External Liaison:

• Liaise with external stakeholders, including beneficiary banks, regulators, and auditors, to ensure the smooth execution of guarantees.

Reporting and Performance Monitoring:

• Generate regular reports on the status of guarantees, including KPIs such as processing times, volumes, and outstanding risks.
• Monitor performance metrics and ensure targets are met, addressing any issues related to delays and inaccuracies.

Training and Development:

• Conduct training sessions to enhance team knowledge on policies, procedures, and regulatory changes in bank guarantees.

Requirements:

• Graduate or Postgraduate degree.
• Professional certification in Bank Guarantees (CSDG) is preferred.
• Minimum 6 to 8+ years of relevant banking operations experience in managing bank guarantees processes.
• Strong understanding of regulatory requirements and risk management practices related to bank guarantees.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, stakeholders, and team members.
• Proven ability to drive process improvements and implement digital solutions.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to manage multiple priorities and work under pressure to meet deadlines.