Bank Follow Up Officer(SME)

You will be responsible for monitoring retail transactions, which include deposits, withdrawals, fund transfers, and other related activities. Your primary task will be to identify any discrepancies or potential issues in transactions and take proactive measures to address them promptly. Your role will also involve communicating with customers to provide updates on their transactions and address any concerns or inquiries they may have. It is essential to ensure clear and effective communication to maintain a positive customer experience. Maintaining accurate records of retail transactions and customer interactions is crucial. You will be required to ensure that all documentation complies with regulatory requirements and internal policies. Collaboration with various internal departments, such as customer service, compliance, and branch operations, will be necessary to resolve issues and streamline processes. You will act as a liaison between retail operations and other departments to ensure a cohesive and efficient workflow. Developing and implementing follow-up procedures to track and resolve outstanding issues related to retail transactions will be part of your responsibilities. Regularly reviewing and updating follow-up protocols to enhance efficiency and effectiveness is also expected. Conducting regular audits and quality checks on retail transactions to ensure accuracy and compliance with established standards is essential. You will need to identify areas for improvement and work towards enhancing the overall quality of retail operations. Building and maintaining positive relationships with customers by providing excellent follow-up services is key. Seeking feedback from customers and using it to continuously improve the follow-up process will be beneficial for maintaining customer satisfaction. **Qualifications Required:** - Bachelor's degree is preferred **Additional Details:** - Job Types: Full-time, Fresher - Benefits: Cell phone reimbursement - Language: English preferred - Work Location: In person,