Back Office Operations Executive

Job Role- Operation Executive

Job Location- Chandigarh

Mandatory Skills- Advance Excel, Good Communication skills

Mutual Fund Operations

Role Responsibilities:

• Transaction Processing:

  Accurately and efficiently process a variety of mutual fund transactions, including purchases, redemptions, switches, Systematic Investment Plans (SIPs), and dividends, ensuring all are completed in a timely manner.

• Order Management:

  Oversee the timely execution, confirmation, and reconciliation of investor orders to ensure smooth and accurate order processing.

• Client Servicing:

  Provide exceptional customer service by addressing inquiries, resolving issues, and offering proactive solutions to both clients and distributors, ensuring satisfaction and fostering long-term relationships.

• Regulatory Compliance:

  Ensure strict adherence to all relevant regulations, including those set by the Securities and Exchange Board of India (SEBI) and other governing bodies, while maintaining up-to-date knowledge of any changes in financial regulations.

• Record Keeping and Reporting:

  Maintain comprehensive and accurate records of transactions, generate daily, weekly, and monthly reports as required, and ensure all documentation is compliant with internal and regulatory standards.

• AMC Coordination:

  Liaise with Asset Management Companies (AMCs) to resolve any operational challenges, confirm investment details, and ensure the smooth processing of transactions.

• System Utilization:

  Effectively use mutual fund software and other financial systems to process transactions, track performance, and resolve any related issues, ensuring all tools are used optimally.

• Operational Efficiency:

  Continuously identify and implement process improvements to enhance the efficiency, accuracy, and speed of transaction processing and other operational tasks.

• Risk Management:

  Identify potential risks in transaction processes or client interactions, taking necessary actions to mitigate them and ensure compliance with internal controls and best practices.

• Team Collaboration:

  Work collaboratively with other internal departments, such as Compliance, Sales, and Finance, to ensure seamless daily operations and alignment with overall business goals.

• Client Feedback and Relationship Building:

  Regularly interact with clients to gather feedback, resolve issues, and build a strong rapport, ensuring an outstanding client experience at all times.

Ideal Candidate Profile:

Essential Skills:

• Strong analytical abilities and keen attention to detail.
• Proficiency in MS Office, especially Excel.
• Excellent written and verbal communication skills.
• Ability to work independently while being a collaborative team player.
• Capacity to thrive under pressure and meet deadlines.

Preferred Skills:

• Experience in mutual fund operations or a related field.
• Familiarity with financial regulations and industry standards.
• Experience with financial software and CRM systems.

hr@segnen.co