Back Office Executive

## Interested candidate can share their CV/Resume on 8009907581 ##

About Shail HealthCare Pvt Ltd:

Shail HealthCare Pvt. Ltd.

authorized channel partner of Wipro GE and Fujifilm

With over a decade of experience, Shail HealthCare continues to ensure seamless operations and uptime for critical healthcare technology.

Role Overview

The Back Office Executive will be responsible for supporting the service department by managing data, scheduling engineers, and ensuring smooth execution of Preventive Maintenance (PMS), Breakdown calls, and Installation activities for Fujifilm CR/DR medical equipment. The role requires strong proficiency in Excel, MS Office, and excellent coordination skills.

Key Responsibilities

1. Service Scheduling & Coordination

• Assign engineers for

  Preventive Maintenance, Breakdown calls, and Installation

  activities as per schedule.
• Maintain service calendars and ensure timely execution of service tasks.
• Track engineer movement, job status, and customer visit updates.

2. Data Management & Reporting

• Maintain and update AMC/CMC contracts, warranty details, and service history in Excel/ERP.
• Prepare daily, weekly, and monthly reports on PMS, breakdown resolution, and installations.
• Monitor pending service calls and escalate delays to management.

3. Customer & Engineer Support

• Record service requests from customers and allocate them to the concerned engineer.
• Share job details, spare requirements, and documentation with engineers.
• Follow up with engineers for service reports and customer sign-offs.

4. Documentation & Office Support

• Draft quotations, invoices, service reports, and official correspondence.
• File and organize customer contracts, POs, service reports (digital & physical).
• Assist in preparing MIS reports, presentations, and audit documentation.

Required Skills & Competencies

• Proficiency in

  MS Excel,

  Word, PowerPoint, and Outlook.
• Good communication skills.
• Knowledge of

  service/after-sales operations

  preferred (medical equipment/healthcare industry is an advantage).

Qualification & Experience

• Graduate in Commerce / Arts / Science/ Computer Applications or related field.
• 1 To 3 years of experience in

  back office/service coordination

  , preferably in medical equipment or service industry.
• Freshers with strong Excel/MS Office skills may also be considered.

Key Attributes

• Detail-oriented and proactive in problem-solving.
• Team player with a positive and professional attitude.
• High sense of responsibility, confidentiality, and ownership of tasks.

Company:

Experience:

Salary:

Note: Required only Male Candidate