Back Office Executive - Female

Professional Summary:

Experienced administrative and customer support professional with a strong background in front office operations, client servicing, documentation, reporting, and office coordination. Skilled in handling inbound communications, managing customer interactions, maintaining records, and supporting branch-level operations in a structured, process-driven environment.

Key Responsibilities:

• Collaborated effectively within a team-based work culture involving planning, organization, task distribution, and clear communication among team members and customers.
• Handled inbound calls and walk-in customers at the branch; explained product features, resolved queries, and ensured excellent customer service and engagement.
• Maintained and updated customer KYC records, files, registers, and databases on a daily basis.
• Drafted and managed correspondence, reports, and business documents; sent promotional mailers to prospective clients.
• Prepared and submitted monthly marketing reports, advertisement response reports, customer feedback forms, and daily business reports using prescribed MS Office formats.
• Managed all incoming emails, faxes, and postal correspondence; communicated on behalf of the Branch Manager where required.
• Monitored and replenished office stationery; performed general administrative and clerical tasks including document preparation and record-keeping.
• Independently checked and replied to emails; ensured prompt and professional communication.
• Maintained attendance and leave records of employees; managed internal HR-related administrative support.
• Accepted cash and cheque payments from customers and maintained accurate transaction records.
• Handled utility bills (e.g., data card, electricity, telephone) and ensured timely processing.
• Compiled and submitted reports on sales executive activity and performance.
• Handled official correspondence, letter drafting, and document filing; took dictation and prepared formal communications.
• Greeted and assisted walk-in clients, provided product/service information, and encouraged engagement with services offered.

Computer Knowledge:

• Proficient in MS Office (Word, Excel, PowerPoint)
• Basic working knowledge of Outlook and email correspondence