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Karthika Consulting & Solutions
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Back Office Coordinator

Back Office Coordinator

Karthika Consulting & Solutions

0 - 31 years

1 - 2 Lacs

konanakunte bengaluru/bangalore

Posted:1 day ago| Platform: Apna logo

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Skills Required

reimbursement support data communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Duties & Responsibilities To interact with hospital insurance patients. Create WhatsApp groups to provide/share information. Collecting necessary documents from Patient /Hospital. Coordinate with internal medical and Ops team for initial approval. Cross checking the files before sharing with the approval team. Educating patients about deduction. To create awareness about reimbursement claims. (Pre & Post Hospitalization) Collecting claim support documents from the patients / hospitals & coordinate with back-end team to ensure smooth transfer of data to the TPA/Insurance company. Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as necessary. Follow-up and provide Updates to the clients Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, Regional Manager Claims Assistance, Manager Operations and Business Head as necessary. Qualifications & Skills. Any Diploma, Graduation / Under Graduation Should have good listening & analytical skills Excellent interpersonal & communication skills Experience Worked in Hospital or Insurance 6 months to 02 years. (added advantage) Additional Skills. Strong verbal skills Strong problem-solving skills and enthusiasm for new tasks and challenges Relationship building skills. Ability to multitask and prioritize, with a strong work ethic and attention to detail Ability to operate with a high level of confidentiality and professionalism

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Back Office Coordinator