Back Office Associate

We are looking for a smart and responsible Back Office Executive who can handle day-to-day operations, manage data, support customer communication, and ensure smooth coordination between different teams. This role is perfect for someone who is well-organized, good with computers, and has strong communication skills.

Key Responsibilities1. Order & Booking Management

• Handling online orders and decoration bookings on Giftlaya.
• Coordinating with operations team, decorators, and vendors for timely fulfillment.
• Updating order status on the system and ensuring smooth workflow.

2. Customer Support (Non-Voice + Basic Calls)

• Responding to customer queries on WhatsApp, Email, and CRM.
• Providing booking details, resolving basic issues, and ensuring customer satisfaction.
• Calling customers only when necessary (not a telecalling role).

3. Daily Operations & Documentation

• Preparing and maintaining Excel sheets, order logs, and internal reports.
• Managing invoices, billing entries, vendor payments, and documentation.
• Keeping records accurate and updated at all times.

4. Coordination & Communication

• Coordinating bookings with city-wise partners and decorators.
• Assigning tasks, sending orders, and ensuring timely execution.
• Following up with teams for updates and reporting to management.

5. Admin & Support Work

• Assisting in day-to-day admin tasks.
• Managing online files, images, rates, product listings, and basic website entries (training will be provided).
• Supporting the management team in operational work whenever needed.

Required Skills

• Good communication skills (Hindi + English).
• Strong knowledge of Excel, Google Sheets, and basic computer operations.
• Ability to multi-task and manage time efficiently.
• Good understanding of online platforms and customer handling.
• Positive attitude and willingness to learn new tools.

Education & Experience

• Minimum qualification: Graduate (Any stream).
• Experience: 0–2 years (Freshers with good skills can apply).
• Experience in e-commerce, gifting, or service-based companies is a plus.

Salary

• Based on skills and experience.
• Performance-based incentives available.

Why Join Giftlaya?

• Fast-growing brand across India.
• Friendly and supportive work environment.
• Career growth opportunities in operations, admin, and management.
• Learn real-time e-commerce and customer management skills.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time

Work Location: In person