B2C Executive

Location: Noida, Sector 135
Department: Product / Operations
Experience: 1–3 years
Employment Type: Full-Time
Salary: Based on interview & experience

Company Overview:

High Vision Trans Logistics Pvt. Ltd. is a leading courier and logistics aggregator platform, enabling individuals and small businesses to access multiple shipping services from one place. As we scale our B2C vertical, we are looking for a detail-oriented B2C Executive – Product Management to support product handling, customer orders, and courier coordination.

Key Responsibilities:

• Manage B2C product orders from initiation to delivery using the aggregator dashboard.
• Coordinate with multiple courier partners to schedule pickups and track deliveries.
• Maintain and update product/service listings on internal platforms or portals.
• Monitor product performance (e.g., shipping success rates, delays, NDRs) and report issues.
• Handle B2C customer queries related to product features, order status, and delivery timelines.
• Gather customer feedback to improve B2C product workflows and suggest improvements.
• Support new product rollouts and test logistics processes from a customer perspective.
• Work closely with the operations and product teams to resolve service gaps.

Requirements:

• 1–3 years of experience in B2C operations, product handling, or logistics coordination.
• Understanding of courier aggregator platforms (Shiprocket, Pickrr, etc.) is a plus.
• Strong skills in MS Excel/Google Sheets for tracking and reporting.
• Excellent communication in Hindi and English.
• Organized, detail-oriented, and customer-first mindset.

Preferred Qualifications:

• Bachelor’s degree in Business, Operations, or a related field.
• Familiarity with basic product or service lifecycle in a tech/logistics platform.

Job Type: Full-time

Pay: ₹10,207.39 - ₹32,214.33 per month

Work Location: In person

Speak with the employer
+91 7428232152