B Pharma/ D. Pharma - Sales Support

Job description:

Job Summary:

We are looking for a dedicated Customer Support Specialist to handle inbound and outbound client communications via phone, email, chat, and other platforms. You will work in a fast-paced environment, supporting both existing and prospective clients with timely and accurate assistance.

Key Responsibilities:

• Handle customer queries through phone, email, and chat in a courteous and professional manner
• Accurately assess issues and provide appropriate responses or resolutions based on defined SOPs
• Track, document, and resolve complaints, order queries, and product-related questions
• Educate customers about our services and guide them on optimal usage
• Use Zoho and internal systems for managing tickets and customer data
• Provide timely follow-ups and updates on open cases
• Identify recurring customer concerns and share feedback with internal teams to improve service delivery

Requirements:

• Bachelor’s degree preferred
• Prior experience in customer support (voice, chat, or email) is a plus
• Strong verbal and written communication skills in English
• Good with multitasking, problem-solving, and maintaining professionalism under pressure
• Ability to work independently and in a team

Desired Skills:

• Customer-focused attitude with a passion for service excellence
• Detail-oriented and proactive in identifying potential issues
• Understanding of web/internet technologies or interest in digital platforms is a plus
• Experience in pharma/B2B/export-import is an added advantage

Job Types: Full-time, Permanent

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person