Azure Devops support

Application Support & Debugging

• Act as first line of escalation for application incidents.
• Debug and troubleshoot issues in .NET (C#) applications; implement code-level fixes where feasible.
• Work with development teams for complex escalations and provide detailed technical analysis.

Azure Environment Management

• Monitor and maintain application components on Azure (App Services, SQL Database, Storage, Redis, Key Vault).
• Troubleshoot connectivity, deployment, and performance issues.
• Support staging and production deployments with pre- and post-release validation.

Incident Handling & User Support

• Handle incoming tickets, track progress, and ensure resolution within defined SLAs.
• Document issues, fixes, and workarounds in knowledge base/runbooks.
• Provide clear communication to stakeholders on status and resolution.

Testing & Validation

• Perform smoke and regression testing during deployments.
• Validate integrations, API communication, and access controls.
• Support QA teams in defect verification and release readiness.

Monitoring & Maintenance

• Configure and monitor logs, alerts, and dashboards using Azure Monitor/App Insights.
• Perform regular health checks on core application services.
• Participate in performance tuning and proactive maintenance.

Required Skills & Qualifications

• 3+ years of experience in application or production support.
• Strong knowledge of

  .NET (C#)

  with ability to debug and fix code.
• Hands-on experience with

  Azure services

  (App Services, SQL, Storage, Redis, Key Vault).
• Proficiency in log analysis, SQL queries, and API troubleshooting.
• Familiarity with incident management/ticketing systems (e.g., JIRA, ServiceNow).
• Understanding of SDLC, deployment workflows, and release processes.
• Strong problem-solving and communication skills.

Nice-to-Have Skills

• Exposure to CI/CD pipelines (Azure DevOps preferred).
• Experience with containerized applications (Docker/Kubernetes).
• Knowledge of authentication/SSO mechanisms (JWT, OAuth, OpenID Connect).
• Experience with monitoring/logging tools like App Insights, Log Analytics, or Splunk.

Shift Timings - 11 AM to 8 PM

Regards,

Naveen.vediyappan@sagility.com