aws connect developer

7 - 10 years

15 - 25 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Responsibilities

  • Design and develop main and sub-contact flows in Amazon Connect.
  • Configure call routing logic, contact attributes, queues, and hours of operation.
  • Implement dynamic IVR menus and integrate AWS Lambda for ServiceNow API calls.
  • Incorporate GDPR-compliant call recording and tagging.
  • Troubleshoot and optimize call flow performance.
  • Collaborate with Lex developers for LEX Bot NLP integration.

  • Qualifications

  • Strong hands-on experience with Amazon Connect and AWS Contact Flow Builder.
  • Proficiency in dynamic routing, DTMF menus, and hours-of-operation logic.
  • Advanced AWS Lambda and JSON-based API integration knowledge.
  • Good Knowledge of Python or Node.js for Lambda function development.
  • Familiarity with ServiceNow integrations preferred.
  • Knowledge of GDPR call recording compliance a plus.
  • Knowledge of AWS services such as S3 and CloudWatch.

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