AWS Connect-Consultant

AWS Connect Consultant

Looking for a world of opportunities and a fulfilling career?

We are a creative digital consultancy. We combine leading digital and creative capabilities with the deep industry knowledge and experience Deloitte is known for. That means, our clients can bring us their biggest challenges, knowing we have what it takes to bring a business vision to life.

With more than 4,000 salesforce professionals across 30 countries, Deloitte brings unmatched capabilities and insights for business transformation built around the salesforce technology platform.

Work Youll DO

• Practitioners will integrate and learn from talented colleagues who have focused around core domains that we may not have had visibility into.
• Our move towards integrated solutions demands that everyone adopt a growth mindset and invest in expanding their understanding of what we bring to the marketplace.
• Practitioners will be able to develop skills in a Portfolio that represents the unification of the some of the most diverse, globally recognized brands and businesses in the organization—an exciting opportunity for their career development.

The Team

The Customer & Marketing Offering Portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients.

We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves.

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets.

Professionals

• Sales Excellence & Service Excellence

  | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

• Digital Experience

  | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

• Flexible Consumption

  | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

• Digital Foundry

  | a flexible, end-to-end delivery model emphasizing innovation and disruption

Digital Mix

Qualifications

Required:

• 3-6 Years of technology Consulting experience
• A minimum of 2 Years of experience in Cloud Operations

• High degree of knowledge using AWS services like AWS Connect, Lex, Poly, lambda, Cloud Watch, Kinesis, GLUE, S3, Redshift, SNS, SQS and more.

• Amazon Connect contact flows integrated with Python, Lambda and JSON

• Strong scripting experience with python and ability to write SQL queries and string analytical skills.

• Modern DevOps tools and techniques including GitHub, CI/CD, and Docker

• Experience working on CICD/DevOps is nice to have.

• Proven experience with agile/iterative methodologies implementing Cloud projects.
• Ability to translate business requirements and technical requirements into technical design.
• Good knowledge of end to end project delivery methodology implementing Cloud projects.
• Strong UNIX operating system concepts and shell scripting knowledge
• Good knowledge of cloud computing technologies and current computing trends.
• Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners.
• Ability to operate independently with clear focus on schedule and outcomes.
• Experience with algorithm development, including statistical and probabilistic analysis, clustering, recommendation systems, natural language processing, and performance analysis.

Preferred:

• AWS Cloud certified professional

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.