Company Description AVS Holidays Pvt. Ltd. is a global travel booking agency offering a range of choices in flights, hotels, cruises, and cars for travelers worldwide. We provide real-time access to travel inventory, ensuring a hassle-free booking experience for multiple travel agencies register ed in the USA. Our services include easy post-booking modifications, cancellations, and last-minute itinerary adjustments, making travel planning smooth and convenient. Please read the Job Description Carefully before applying Job Overview We are seeking a meticulous and experienced Quality Analyst to join our team, focusing on auditing calls and providing constructive feedback to agents in our US-based processes. The ideal candidate will have a strong background in call center operations, particularly within the US market, and possess the skills to identify performance gaps, ensure compliance with quality standards, and drive continuous improvement. Key Responsibilities Call Auditing: Monitor and evaluate inbound and outbound calls to ensure adherence to company standards and client requirements. Performance Feedback: Provide timely and actionable feedback to agents, highlighting strengths and areas for improvement to enhance overall performance. Error Identification: Identify recurring errors or compliance issues in agent calls and collaborate with team leads to implement corrective actions. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular updates to management and stakeholders. Training Support: Assist in the development and delivery of training programs aimed at improving agent performance and quality standards. Process Improvement: Collaborate with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions. Compliance Monitoring: Ensure that all customer service activities comply with legal and regulatory requirements specific to the US market. Qualifications Education: Bachelor’s degree or equivalent experience in a related field. Experience: Minimum of 2 years as a Quality Analyst in a US-based call center environment. Skills: Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with call monitoring and quality management tools. Knowledge: Understanding of US call center operations, quality assurance processes, and industry regulations. Working Conditions Schedule: Rotational shifts to align with US business hours. Location: Office-based in New Delhi, India. Performance Management: Show more Show less

Company Description AVS Holidays Pvt. Ltd. is a travel booking agency offering a wide range of choices in flights, hotels, cruises, and cars for travelers worldwide. We provide real-time access to travel inventory, ensuring a seamless end-to-end booking experience for multiple travel agencies registered in the USA. Our services include easy post-booking modifications, cancellations, and last-minute itinerary adjustments with just a few clicks. Role Description This is a full-time on-site role for a Travel Sales Executive located in New Delhi. The Travel Sales Executive will be responsible for managing customer inquiries, providing travel itineraries, booking flights, hotels, cruises, and cars, and handling post-booking modifications and cancellations. The role includes maintaining customer relationships, meeting sales targets, and ensuring a high level of customer satisfaction. Qualifications Experience in customer service and sales Proficiency in managing bookings for flights, hotels, cruises, and rental cars Ability to handle post-booking modifications and cancellations Excellent communication and interpersonal skills Proficiency in using travel booking software and real-time inventory systems Strong organizational and time management skills Previous experience in the travel industry is a plus Bachelor's degree in Tourism, Hospitality, Business, or a related field Must be comfortable for Night Shift Must have Experinec in PPC Sales- US Process Atleast 3+ years of experience in US PPC Sales Show more Show less

Company Description AVS Holidays Pvt. Ltd. is a travel booking agency offering a wide range of choices in flights, hotels, cruises, and rental cars for travelers worldwide. We provide real-time access to travel inventory and ensure a seamless end-to-end booking experience for multiple travel agencies registered in the USA. Our services include easy post-booking modifications, cancellations, and last-minute itinerary adjustments, making travel management hassle-free. Role Description This is a full-time on-site role for a US Travel Sales - Cruise position located in New Delhi. The daily tasks include managing travel arrangements, handling customer service inquiries, and providing support for business travel needs. The role involves communicating with clients to understand their travel preferences, making appropriate travel recommendations, and ensuring a smooth booking experience. Additionally, the individual will manage travel itineraries, handle any last-minute changes, and provide excellent customer service throughout the travel planning process. Qualifications Experience in Travel Arrangements and Travel Management Strong Communication and Customer Service skills Understanding of Business Travel needs and practices Proficiency in using travel booking systems and tools Ability to manage multiple tasks and meet deadlines Excellent organizational and problem-solving skills Bachelor's degree in Hospitality, Travel, or a related field is preferred Show more Show less

Job Description: We are looking for a detail-oriented Quality Analyst to join our team and play a key role in enhancing the performance and customer handling quality of our Sales Team. The selected candidate will be responsible for auditing sales calls, identifying improvement areas, and providing constructive feedback to ensure top-notch customer interactions. --- Key Responsibilities: Audit inbound and outbound sales calls to assess quality, compliance, and customer engagement. Evaluate calls based on predefined quality standards and sales guidelines. Provide detailed, structured feedback to the sales representatives and team leads. Identify common issues or training gaps and suggest actionable recommendations. Collaborate with the training and operations teams to drive performance improvement initiatives. Prepare weekly and monthly QA reports and share insights with management. Participate in calibration sessions to ensure scoring consistency across the QA team. Maintain records of audits and feedback logs systematically. --- Key Skills & Requirements: Proven experience as a Quality Analyst in a call center, preferably in a sales process. Excellent listening, analytical, and communication skills. Strong understanding of sales techniques and customer interaction quality. Ability to deliver feedback professionally and constructively. Good command over MS Excel/Google Sheets and reporting tools. Team player with a proactive approach and keen attention to detail. Show more Show less