AVC: Sales Validation Manager

• Responsible for managing a team of verifiers who validate sales done by the channel
• Responsible for managing a team of verifiers who validate sales done by the channel
• Responsible for managing a team of verifiers who validate sales done by the channel
• Highlight issues which are found during sales validation and identify missell cases
• Ensure team of verifiers undergo certification from IRDAI or equivalent as may be instructed from time to time.
• Ensure that adequate staffing is maintained to successfully aid sales
• Create and update a repository of issues that are identified during sales validation which may lead to customer complaints

Conduct huddles and briefings with frontline staff on the RCA done on cancellation cases.

• Work with business stakeholders to keep sales reject ratios within the prescribed limits.
• Transfer sale call recordings to the partners as per prescribed regulatory norms.
• Is responsible for retention of team members and mentoring resources to cross skill

• Conduct regular coaching and feedback sessions with the frontline staff to improve on the activities conducted by them.

Education (Post Graduate/Graduate) 10+2+3

10+ years of relevant work experience (preferably in contact center)