Automotive Service Advisor

Job Description: As a Customer Service Representative in the automotive industry, your primary responsibility is to interact with customers, understand their vehicle concerns, and provide them with clear explanations of the recommended repairs. Additionally, you will be in charge of managing service appointments, work orders, and ensuring customer satisfaction throughout the process. It is essential to maintain a positive and professional demeanor during all customer interactions. Key Responsibilities: - Greet customers warmly, listen to their vehicle concerns, and clarify their needs effectively. - Provide clear and concise explanations of vehicle issues and recommended repairs to customers. - Answer customer questions, address concerns, and strive for high levels of customer satisfaction. - Schedule appointments, manage work orders, and track vehicle progress efficiently. - Develop accurate repair estimates and obtain customer approval before proceeding with the repairs. - Coordinate with technicians to ensure timely and efficient completion of repairs. - Verify warranty and service contract coverage for customers" vehicles. - Maintain accurate records of customer interactions and vehicle service history. - Possess a basic understanding of automotive systems and common repair procedures. - Identify and explain potential problems to customers and consult with technicians for technical solutions. Qualifications Required: - Previous experience in customer service roles is preferred. - Knowledge of automotive systems and repair procedures is an advantage. - Strong communication and interpersonal skills are essential for this role.,