Automobile Customer Relationship Executive (Male & Female)

Job description:

• Inbound and Outbound Calls: Handle incoming calls from customers seeking service appointments or information, and make outbound calls to remind customers of upcoming service appointments, promotions, or follow-up on past services.
• Appointment Scheduling: Coordinate with customers to schedule service appointments, ensuring optimal use of service department resources and technician availability.
• Customer Service: Provide detailed information on available services, costs, and timelines. Address customer questions, concerns, and complaints promptly and professionally.
• Record Keeping: Maintain accurate records of customer interactions, service bookings, and follow-up actions in the company's CRM or service management system.
• Promotions and Upselling: Inform customers about current promotions, and service packages, and recommend additional services that may benefit their vehicle's maintenance.
• Feedback Collection: Gather customer feedback post-service to help improve service quality and customer satisfaction.
• Coordination: Work closely with the service advisors, technicians, and other staff to ensure seamless service delivery and customer satisfaction.

Qualifications

• Education: High school diploma or equivalent required; additional education or certification in customer service or automotive technology is a plus.
• Experience: Previous experience in a customer service role, preferably in an automotive or service-related industry.
• Knowledge: Basic understanding of automotive services and maintenance procedures is beneficial.

Skills

• Excellent verbal communication skills.
• Strong interpersonal and customer service skills.
• Proficiency in using telephone systems and CRM software.
• Ability to multitask and manage time effectively.
• Problem-solving skills and the ability to handle difficult situations calmly and efficiently.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement

Work Location: In person