Automation Test Analyst

• Automation Implementation:

  Translate customer strategies and requirements into automated workflows [AP1] in Red Points Portal that support efficient and reliable service delivery.

• Performance Monitoring

  [AP2]

  :

  Continuously monitor automated processes and tool performance to ensure changes are correctly applied and aligned with Service SLAs and customer success metrics. Working closely with the Customer Success team.

• Issue Resolution:

  Identify, troubleshoot[AP3] , and resolve automation-related issues proactively to minimize service disruption, connect with relevant stakeholders for problem solving requests.

• Documentation & Reporting:

  Maintain clear documentation of automation[AP4] logic, changes, and performance metrics; provide regular reporting to internal stakeholders and customers.

• Continuous Improvement:

  Identify opportunities to improve service delivery through automation, suggesting enhancements that drive efficiency, accuracy, and customer satisfaction.

Hard skills:

• Proven experience in technology service delivery, automation, or process engineering.
  
• Strong understanding of business processes, customer success frameworks, and performance metrics - Familiarity with ITIL practices or service management principles.
  
• Excellent communication skills with the ability to bridge technical and business discussions.
  
• Detail-oriented with a proactive mindset for quality assurance and process optimization.
• Familiarity with Intellectual Property and Online Brand Protection is a plus.
  

Soft skills:

• Communication:

  Clearly convey complex data insights to technical and non-technical stakeholders.

• Teamwork:

  Collaborate effectively with cross-functional teams.

• Customer-Centric Approach:

  Focus on understanding and addressing customer needs through data-driven insights.

• Problem-Solving:

  Excellent problem-solving skills to identify and resolve issues using data.

• Adaptability:

  Ability to work in agile, fast-paced environments and manage multiple priorities.