Job
Description
Department Overview : Corporate and Investment Banking (CIB) Front Office support group is a cross-functional group of teams that provide support for CB/CIB and the broader Wells Fargo organization. The group comprises of teams supporting business resiliency, business execution, intelligent automation, workflow solutions, data analysis and visualization, risk and governance oversight, and customer support teams. About the Role: This role is within the I&P CIB Front Office COO Automation group. This group is focused on building creative and dynamic solutions (ex. Dashboards, Workflow solutions) across business lines. The incumbent would be required to take the role of a solution consultant / product owner (individual contributor) and would be responsible for execution and delivery of automation projects within the bank, tracking and reporting delivery schedules, timelines and derailers, including highlighting potential scope creep, bottlenecks and challenges to stakeholders. The individual is expected to independently manage and execute end-to-end delivery of their deliverables, work with technology and business stakeholders and run respective scrums. Finally, the candidate will be expected to actively participate in global team discussions, hiring activities, projects/process enhancement plans and encourage creative thinking amongst the team. Key Responsibilities: The individual would be responsible for execution & delivery of automation projects, maintenance & reporting of key SLAs, including but not limited to changes in delivery timelines, scope creep, bottlenecks, risk and control framework reviews, capacity, key performance metrics and quarterbacking critical projects/programs. The role would require direct engagement with senior leaders across global COO teams and partner with them to drive solutions designed to improve processes, controls, and regulatory/risk compliance across various risk, automation, surveillance & quality assurance functions.Functional and technical skills: Knowledgeable of Microsoft Power Platform (Power BI, Power Automate, Agile JIRA framework) amongst other automation capabilities (UiPath, Alfresco etc.) Able to draft & maintain a project charter, performance and delivery metrics, and onward reporting Experience on working with data analytics, business intelligence, and data governance to drive tactical and strategic decisions, and execution of plans Understanding of business intelligence and visualization like PowerBI, Tableau, Alteryx, with the ability to be able to a) identify potential opportunities for improvement, b) work with functional managers and technology to drive execution, and c) proactively recommend hybrid solutions, potential bottlenecks impacting delivery timelines Executive Communication: Possess excellent verbal and written communication skills with the ability to collaborate with senior leaders across LOBs globally to create executive ready presentations, including presentation of information and data to persuade, educate, and enhance understanding at all levels Drive complex issue management and deliverables into effective outcome-oriented conversations Institute sturdy communication channels with business partners to support and manage the delivery of the divisions strategic programs Change mindset and collaboration: Collaborate on change initiatives across the division in a seamless manner, collaborating with global stakeholders; facilitate discussions with leaders and subject matter experts to investigate and solve complex problems Identify opportunities for increasing operational efficiencies, perform root cause analysis to propose ideas that improve front to back processing across COO Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources; Participate in projects requiring data cleanups, process improvement analysis and reporting Risk & Control Mindset: Assess, review, manage and mitigate risk by measuring key risk indicators (KRIs) through developing and maintaining the key metrics to help teams improve throughput while reducing risk Ensure operational practices follow relevant risk standards, policies and regulations to maintain an effective control environment Collaborate with operational risk teams to log and monitor Issues and Corrective Actions when operational incidents are identified Required Qualifications: 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Essential Qualifications and skills: MBA/equivalent advanced degree, or equivalent experience 8+ years of experience with business enablement, low code automation and solutions, project management groups. IB operations experience preferred Excellent verbal and written communication skills, portray great levels of accountability and attention to detail Candidates should be able to work effectively in a demanding, fast-paced, dynamic environment, handling multiple tasks and projects concurrently, while maintaining quality, accuracy and integrity Candidates should have experience presenting information to persuade, educate, and enhance understanding at all levels with the ability to develop and negotiate solutions with partners or clients including escalations as needed Candidates should be able to work in a global team, interact at different levels and handle a wide range of deliverables with varying levels of complexities with focus on execution and result Advanced Microsoft Office skills to create persuasive PowerPoint presentations; Strong analytical skills leveraging Microsoft Excel/Access Experience in identifying and driving process improvements in complex environments Ability to effectively multi-task and successfully work on several unrelated projects at the same time
