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0.0 - 5.0 years
1 - 5 Lacs
Karimnagar, Rajkot, Nizamabad
Work from Office
Hiring for ATM service Engineer
Posted 3 weeks ago
1.0 - 6.0 years
0 - 3 Lacs
Bengaluru
Work from Office
Job Description Key Areas of Responsibility Customer Relations/Customer Satisfaction • Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office). • Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures. • Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity. • Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services: • Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance • Performs periodic preventative maintenance on assigned products • Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATMs and or within financial institutions. • Equipment Staging and Installation • Performs shop or site staging of equipment as assigned • Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs) • Performs any needed modular swaps and unit replacements Asset Management • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management • Maintain an appropriate parts inventory as well as parts record keeping • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required • Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities • T&M Revenue- meet or exceed plan based on territory or country/region goal • Closed Calls/CE/Day – based on territory or country/region goal • Utilization Rate – based on territory or country/region goal • Open Calls/CE/Day – based on territory or country/region goal • Local Parts Fill Rate/Day – based on territory or country/region goal • Customer Satisfaction – based on territory or country/region goal • Call backs - based on territory or country/region goal • SRL/SLA Percentage of SLA Met based on territory or country/region goal • FVR - based on territory or country/region goal Other Requirements • Valid Drivers' License and cleared background check and drug screen • Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required • To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports • Conducts work at customer site(s), local NCR offices, or in a virtual environment • May require prolonged travel, carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) • May require bending/squatting, walking/standing /sitting for prolonged periods • Exposure to enclosed spaces, dust, drafts, and damp areas • Assuming cramped/unusual positions, reaching, pushing, pulling, twisting, climbing, bending, stooping, and squatting • Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Qualifications Education • College degree or certificate in electronics or computer technology is preferred. Acceptable advanced training may consist of: • One year of College level courses, equivalent military training, or training in electronics or computer technology. • One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time. • A+ Certification
Posted 1 month ago
1.0 - 2.0 years
3 Lacs
Kottayam, Palakkad, Thiruvananthapuram
Work from Office
Position Title: Field Executive ATM Designation Referred by Bank: Channel Manager Facilitator (CMF) Location: Local RBO / AO District Salary 27,000/- per month CIBIL Score: Minimum 600 Eligibility Criteria: • Age: 21 30 years • Qualification: Minimum Graduate • Experience: Minimum 1 year (Service industry/BFSI preferred) • Language Proficiency: • Local language • English Read / Write Other Requirements: • Own a two-wheeler with valid driving license • Possess a smartphone • Basic aptitude/skills for using PC/Mobile App/Laptop for monitoring tasks • Resident of the local area • Positive attitude and commitment to duties Key Responsibilities: • Visit and monitor ATM sites as per schedule • Perform basic troubleshooting, cleanliness checks, and cash replenishment coordination • Report status through mobile apps or designated systems • Ensure uptime and compliance with standard ATM operational protocols • Liaise with vendors, bank officials, and other stakeholders for issue resolution More Details reach on WhatsApp 8553991808
Posted 1 month ago
1.0 - 4.0 years
3 - 4 Lacs
Vikarabad, Warangal, Hyderabad
Work from Office
(SBOSS) ATM Field Executive. Job Profile - Fields Supervisor ATM Age- 21 To 30 Salary- 27 +PF+ESiC Qualification - Graduation Bike, DL & Smart phone mandatory Minimum 600 + CIBIL Required. Language Knowledge_ Local language, Hindi, Telugu & English (Read / Write / Speak). Experience - Preference is of Service industry, BFSI, ATM Services, ATM Engineers, ATM Checker, ATM Cash, ATM Etc. LOCATION :- KUKATPALLY MADHAPUR MEDCHAL RAMACHANDRAPURAM BANJARA HILLS CHARMINAR NACHARAM SIDDIPET ADILABAD GODAVARAKHANI KAMAREDDY MANCHERIAL NIZAMABAD DILSHUKH NAGAR HIMAYATNAGAR VIKARABAD SECUNDERABAD JOGULAMBA KHAMMAM MAHBOOB NAGAR NALGONDA SURYAPET SANGAREDDY KARIMNAGAR KOTHAGUDEM WARANGAL RURAL WARANGAL URBAN Whatsapp us for more 9912928083 / 9515751592
Posted 1 month ago
1.0 - 4.0 years
3 Lacs
Nalgonda, Hyderabad, Nizamabad
Work from Office
Position Title: Field Executive ATM Designation Referred by Bank: Channel Manager Facilitator (CMF) Location: Local RBO / AO District Salary 27,000/- per month CIBIL Score: Minimum 600 Eligibility Criteria: • Age: 21 30 years • Qualification: Minimum Graduate • Experience: Minimum 1 year (Service industry/BFSI preferred) • Language Proficiency: • Local language • English Read / Write Other Requirements: • Own a two-wheeler with valid driving license • Possess a smartphone • Basic aptitude/skills for using PC/Mobile App/Laptop for monitoring tasks • Resident of the local area • Positive attitude and commitment to duties Key Responsibilities: • Visit and monitor ATM sites as per schedule • Perform basic troubleshooting, cleanliness checks, and cash replenishment coordination • Report status through mobile apps or designated systems • Ensure uptime and compliance with standard ATM operational protocols • Liaise with vendors, bank officials, and other stakeholders for issue resolution More Details reach on WhatsApp 9912928083 / 9515751592
Posted 1 month ago
3.0 - 8.0 years
3 - 3 Lacs
Tirunelveli, Manesar, Mumbai (All Areas)
Work from Office
Role & responsibilities Perform installation, configuration, and preventive maintenance of ATMs and printers at customer sites. Conduct field repairs and fault diagnosis for hardware and software issues. Respond to service calls and resolve issues within defined SLA timelines. Coordinate with the support/helpdesk team to ensure issue resolution and customer communication. Maintain proper documentation of service visits, spare parts usage, and call closures. Ensure safe handling and movement of devices and tools during field visits. Identify recurring issues and escalate to the technical support or OEM teams. Keep track of spare inventory and report requirements for replenishment. Desired Skills: Strong troubleshooting and repair skills in electro-mechanical systems. Basic understanding of Windows OS, networking basics, and hardware diagnostics. Good communication and customer service skills. Ability to work independently in field conditions with minimum supervision.
Posted 1 month ago
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