Asst.Manager, Cash Cross Border

You will be responsible for maintaining a positive working relationship with personnel from other Units/Divisions of the Bank. Your main focus will be on ensuring that the established product service standards for the National Collections product are not only met but exceeded. Additionally, responding to queries from various clients within agreed timelines is a key aspect of your role. Your responsibilities will include processing and decision-making in accordance with the Departmental Operating Instructions manual, while meeting specified timeliness and accuracy standards. Continuous improvement in productivity, upholding the values of the group and Company, and complying with all applicable rules, regulations, and Company policies are essential aspects of your daily tasks. It is crucial to comply with the Group Money Laundering Prevention Policy and Procedures and report any suspicious transactions to your Line Manager. You will be responsible for monitoring client requirements and processing data on the same settlement date. In case of a missed settlement, informing the client promptly is necessary. Keeping track of client ECS queries and responding in a timely manner is also part of your duties. Additionally, following up with the beneficiary bank for amounts not credited to the beneficiary account is vital for this role. Ensuring adherence to procedures set in the Departmental Operating Instructions, carrying out investigations/data analysis to identify the root cause of errors, and taking corrective actions to avoid recurrence are critical for operational efficiency. Compliance with Quality Procedure Manual, Key Control Standards, and the Group's policies for the National Collection Product is a key governance responsibility. You are expected to display exemplary conduct, live by the Group's Values and Code of Conduct, and take personal responsibility for embedding the highest standards of ethics, regulatory, and business conduct. Collaborating with key stakeholders such as Department Heads, Head CMS, Head WBO, Cash Management Product Team, Compliance Managers, and Item Processing Center Managers is essential for successful performance in this role. Standard Chartered is an international bank that values diversity, inclusion, and continuous growth. If you are passionate about making a positive impact and working for a purpose-driven organization, we encourage you to apply. We offer a supportive work environment, flexible benefits, and opportunities for personal and professional development.,