Associates Front Office

Company Description

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Role Description

This is a full-time on-site role for an Associate Front Office at Ramada by Wyndham, located in Katra. The Associate will be responsible for providing exceptional customer service, managing check-ins and check-outs, addressing guest inquiries, handling reservations, and ensuring guests' needs are fulfilled promptly. The role includes maintaining an organized front office area and coordinating with various departments to deliver a seamless guest experience. Upholding brand standards and ensuring customer satisfaction are primary responsibilities.

Qualifications

• Strong customer service and communication skills
• Knowledge of front desk operations, reservation processes, and guest services
• Proficiency in basic computer skills and familiarity with reservation software is advantageous
• Attention to detail, organizational skills, and ability to multitask efficiently
• Ability to maintain professionalism and a welcoming demeanor
• Experience in the hospitality industry is preferred
• Flexible working hours, including weekends and holidays
• A high school diploma or equivalent is required; additional courses in hospitality management are a plus