Associate - Workday Practice

We are seeking a talented individual to join our HR Digital Transformation team at Mercer. This role will be based in Bangalore/Noida/GGN/Pune/Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Associate – Workday Practice

By joining our newly integrated HR Digital Transformation team, you will be at the forefront of a groundbreaking initiative that reshapes how we deliver HR solutions to our clients. This is not just a job; it’s an opportunity to be part of a dynamic and innovative environment where your expertise in Workday implementation will be highly valued. You will work alongside a diverse group of talented professionals who are committed to solving the challenges of the future of work. Additionally, you will play a crucial role in driving our mission to provide holistic solutions that enhance client experiences and outcomes. With our ambitious growth strategy, you will have access to new opportunities for professional development and career advancement, all while contributing to a team that is poised to become a global leader in HR Digital Transformation.

• Plan and prioritize tasks for self while leading Workday implementation projects by contributing to all stages of the delivery lifecycle.
• Demonstrated experience in managing complex Workday implementations, upgrades, and process improvements.
• Oversee the team's workload, provide mentorship, conduct quality reviews throughout the delivery lifecycle
• Communicate project status and obstacles with the larger project team including Engagement Manager (EM), Project Manager (PM), and client to ensure timely project delivery.
• Manage multiple projects simultaneously, taking the lead on activities across all initiatives.
• Take full responsibility for the end-to-end delivery of assigned projects.
• Provide leadership and work with key stakeholders with the necessary information and channels to make informed, timely decisions.

We will count on you to:

• Independently conduct various workshop sessions (e.g., Deployment Readiness, Foundation Alignment / Discovery, Customer Confirmation Sessions), addressing customer queries and resolving issues promptly.
• Hands-On - Design, Configure, Customize & maintain to meet client needs
• Collaborate effectively as part of a team, ensuring coordination and timely delivery of project milestones with consultants across different functional areas.
• Identify scope, gaps & get them addressed; Recognize and engage the right stakeholders
• Gather and document client requirements, assess project complexity, estimate effort, prioritize capacity, and define development and analysis timelines.
• Support pre-sales activities, estimation, client presentations, SOW, Sales-to-Service transitions
• Identify test scenarios, develop test scripts, and provide support for Workday feature releases, Security, User Acceptance Testing (UAT) & support E2E testing coordinating across all modules
• Demonstrate flexibility to work across different time zones (US, Canada and Europe)
• Drive operational excellence and lead transformational projects with measurable, impactful results.
• Take responsibility for initiatives, ensuring results are delivered on time and meet quality standards.

What you need to have:

• Should be Workday Certified in any of these – HCM, Adv. Compensation, Payroll, Benefits, Talent & Performance
• Total 10+years of experience (years in WD)
• BE /B.Tech /MCA /BSc.Extensive experience working with clients as a “Consultant” to drive implementation projects
• Working with cross-functional teams spread across different delivery centers, with a strong understanding of how different Workday modules interact and integrate.
• Up to date on Workday new releases & product roadmap to be able to provide a better solution & enhance End User experience.
• Ability to recommend and implement industry- or country-specific Workday best practices during implementation.
• Active participation in internal initiatives, supporting or leading Workday product teams, and contributing to the development of intellectual property solutions.
• Exceptional interpersonal and communication skills.
• Review project health status for projects being led/delivered by different leads on the Deployment team responsible for
• Lead/Management - Manage workload for the Deployment team, assist team in all the phases of delivery lifecycle, collate and report status/impediments with the greater project team
• Responsible for coordination with Functional Directors, EM/PM, Clients, onsite leads and other functional stream leads as well for Project Planning & Delivery
• Participate in new talent recruitment and mentor junior team members on technical as well as non-technical/softer competencies
• Design Workday solution, prepare design & propose the Workday solution; handover to junior consultants for solution building
• Lead DA reviews
• Define the scope of the project in collaboration with required stakeholders, and manage the project/process to agreed plan
• Task estimation, prioritization, risk identification and tracking to closure within defined project timelines/plan
• Manage team development by ensuring that project tasks are in line with plan. Monthly connects with all team members using 1:1 meetings covering issues, R&R, skill matrix, track IDP progress
• Work with no supervision, provide constant feedback on project status and deadlines to all relevant stakeholders
• Manage requirements scope and architect the solution in discussion with various stakeholders. Escalate any issues as appropriate.
• Research and analyze existing business processes and evaluate alternative methods to recommend the most efficient and cost-effective solution for system design.
• Act as project lead and may direct the work of other developers/analysts, testers.
• Support UAT activities by providing input to test cases recommended for configuration changes
• Flexible working in different shifts/locations including on-call support
• Prepare retention strategies and control attrition in the team
• Work with recruitment teams to shortlist, interview and select staff with appropriate skills for project activities
• Takes timely, appropriate actions that address stakeholder needs/expectations
• Identify and manage issue resolution including escalation as needed
• Develop & manage communication plans with stakeholders aimed at improved collaboration

What makes you stand out:

• Excellent verbal and written communication skills, comfortable interfacing with business users
• Good troubleshooting and technical skills
• Able to work independently

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.