Associate- Voice Process

Job Description

Role Accountability Fraud Prevention, Detection, Monitoring & Compliance: 1. Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards 2. Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards 3. Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding 4. Ensure adherence to regulatory compliance on KYC and transaction monitoring 5. Fraud awareness to customers to safeguard them against potential fraud threats 6. Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: 1. Ensure application and transaction fraud alert decisioning for low/ medium risk cases 2. Ensure adherence to process SOPs & customer contact policies Technical Skills / Experience / Certifications 1. Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI 2. Experience of documenting case facts