Job
Description
As a ServiceNow Architect, your role is crucial in designing, developing, and implementing enterprise-wide ServiceNow solutions. Your deep understanding of the ServiceNow platform capabilities and technical expertise will be essential in creating scalable and efficient solutions that align with business needs and ITSM goals. **Responsibilities:** - **Solution Design and Development:** - Collaborate with stakeholders to gather and analyze business requirements, translating them into comprehensive ServiceNow solutions. - Design and architect end-to-end solutions that leverage the full capabilities of the ServiceNow platform while aligning with industry best practices and organizational goals. - Create technical designs, workflows, integrations, and customizations to meet complex business requirements. - **Platform Customization and Configuration:** - Lead the configuration and customization of the ServiceNow platform, including modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and Service Portal. - Develop and implement custom applications, modules, UI policies, scripts, and integrations to extend platform functionality. - **Technical Leadership:** - Provide technical leadership and guidance to development teams, administrators, and stakeholders throughout the project lifecycle. - Define and enforce coding standards, best practices, and architecture guidelines for ServiceNow development. - **Integration and Automation:** - Design and implement integrations between ServiceNow and other enterprise systems using REST APIs, web services, and other integration methods. - Develop automation solutions to streamline processes, enhance efficiency, and improve user experience. - **Performance Optimization and Scalability:** - Identify opportunities for performance optimization and scalability improvements within the ServiceNow platform. - Conduct thorough performance testing, troubleshooting, and tuning to ensure optimal platform responsiveness and reliability. - **Governance and Security:** - Establish and enforce governance practices for ServiceNow configuration, development, and deployment. - Collaborate with cybersecurity and compliance teams to ensure the security and compliance of ServiceNow solutions. - **Documentation and Training:** - Create comprehensive technical documentation, including solution architecture, design specifications, and deployment guides. - Provide training and mentorship to development teams, administrators, and stakeholders on ServiceNow best practices and advanced techniques. - **Emerging Technologies and Innovation:** - Stay updated with industry trends and emerging ServiceNow features to drive innovation and propose new solutions that enhance business processes. **Qualification Required:** - Bachelors degree/diploma in computer science or information technology or equivalent. - Technology certifications like ServiceNow Certified System Architect (CSA) and Certified Application Developer (CAD) along with ITIL Certified are mandatory. In this role, you will be located in India - Bengaluru and expected to demonstrate proficiency in JavaScript, Glide scripting, AngularJS, REST API, SOAP, integration techniques, agile methodologies, and project management practices.,
