Associate, Technical Application Support

Job Description

The Team: Th is team partners with global Datafeed Application Specialists , Product Development, Product Management and Sales Teams to provide quality technical assistance to our external Enterprise Data Delivery Solution c ustomers . This includes client-site environment sizing, product deployment, configuration , and performance tuning. The Impact: You will be able to contribute to customers, the team and company in meaningful way s . You will be integrated into a group with high expectations , focus on quality user experiences and can expect to make a significant impact by demonstrating your technical knowledge and skills . Your position is essential as it is the link between the end-user and our Channels Data Delivery P roducts /Solutions . Combining expertise in our product and content offerings with a deep understanding of our customer profiles and target markets, you will act as a consultant providing the best and most efficient ways for our customers to use our tools to achieve quality results integrating our data into their internal mission-critical operational workflows and data environments. Whats in it for you ? Build a career with a global company Partner with other product specialists and customers as a technical consultant Interact directly with clients and resolve challenging technical issues Learn the global financial markets and related content workflow needs Grow and improve your skills by working on enterprise level products and new technologies Experience different challenges on a daily basis Responsibilities: Be a technical product specialist for our Channels Data Delivery solutions and provide in-depth technical assistance to clients Deploy/Support our Xpressfeed Loader application on our clients enterprise level environments Assist in solution sizing, deployments, configurations and troubleshooting on-the-go Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales opportunities Bring new ideas for innovation and automation excellence into the technical support process and build tools that will help replicate, troubleshoot, and resolve client issues Research and gain knowledge on the rapidly evolving product offerings Assess the technical dynamics within client environments that might impact productperformance and recommend changes for improvement Involved in product strategy, roadmaps, anduser-acceptance testing Client-side solution deployments, implementations, upgrades, and migrations Be the voice of the customers for product enhancements What Were Looking For: Core Qualifications Degree in Computer Science, Information Systems, or equivalent experience Excellent communication skills (verbal, written and presentation) Demonstrated technical troubleshooting and problem-solving skills, resourcefulness, attention to detail, quality, and follow-through Technical product support or technical sales experience Must be confident and energized leading client-facing technical discussions Experience with software deployments & configuration Windows and Linux operating system knowledge SQL query skills Experience with cloud environments (AWS, MS Azure and/or Google Cloud) Solid knowledge of AWS (EC2, RDS/Aurora) environments Sizing, standing-up and deploying software and databases in AWS a PLUS Self-starter with ability to keep pace with rapid changes in evolving technologies Highly Desired Knowledge, Skills & Experience Finance related experience or degree Capital markets (financial, credit, trading, benchmarks/indexes, industries, etc.) SQL Server, Oracle, PostgreSQL and/or MySQL a PLUS Windows services and/or Linux daemon processes Windows system administration/security Linux administration/security Database administration FTP Protocols (FTP, SFTP, FTPS, etc.) & features/commands Proxies (HTTP/FTP) Network & Security Protocols Open source evolving databases Product strategy and product development lifecycles (agile/scrum) Dataintegration concepts & techniques Data modeling, big data & alternative/unstructureddata