Associate System Engineer

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Associate System Engineer

This is an amazing opportunity for someone having the hunger to succeed and work with a reputed staffing firm. He/she is expected to verify and validate each document as per the clients compliances and raise findings if he/she finds any document to be missing or incomplete resulting in non-compliance. Applicant is expected to work within tight timelines and ensure 100% accuracy and compliance.

Roles and Responsibilities:

Desktop Support

• Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office and other authorized desktop applications.
• Install, upgrade, support and troubleshoot printers, computer hardware and other authorized peripheral equipment.
• Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
• Remote support through MSTSC, Team Viewer Remote Desktop to solve Windows and Software issue.
• Identify requirements of equipment and parts to support faulty Desktop, Laptop, and Server & UPS.
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member.
• Develop trends by monitoring and analyzing incoming calls, problems, and support requests.
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
• Troubleshooting network connectivity in a LAN/WAN environment.
• Creating, Prioritizing and Resolving tickets in the Ticketing Tool.
• Coordinating with Vendor for repair and replacing the hardware components.
• Act as first point of escalation for all the Incidents/Problems.

Education and Work Experience

• College diploma or university degree in the field of Information Technology and/or 2 years equivalent work experience.
• Certification in Microsoft, VMware andor Citrix virtualization technologies are a plus.
• Experience with desktop operating systems, including Microsoft Windows XP, Windows 7, Windows 10.
• Good communication (both verbal and written) skills.
• Follow ITIL Procedures and practices.
• Excellent analytical and problem-solving skills
• Good prioritization skills and be flexible enough to adapt plans.
• Ability to explain complex systems in simple terms while on remote support.
• An ability to work to tight deadlines and within constraints.
• Ready to support 24x7x365.

Technical Skills

• Experience of Service Desk Ticketing Tools
• Windows Profile Management
• Office365 & Office 2007 and above Configuration and Troubleshooting.
• System Level Troubleshooting
• Local Area Network Troubleshooting
• Familiar with any Remote Support Tools or Applications.
• Installation of Cisco Phone and Troubleshooting (If any)
• Data Centre and Network Room Management
• Ability to manage Real Time Monitoring
• Basic Hardware Troubleshooting.
• OS Windows 7, Windows 10 Installation, and deployment.
• Asset Management Skills.

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