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PwC Service Delivery Center
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Associate - Service Now Developer CSM

Associate - Service Now Developer CSM

PwC Service Delivery Center

2 - 5 years

4 - 7 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

it services change management iso security management enterprise architecture cobit configuration management javascript application security agile methodology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Management Level

Associate

Summary

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Why PWC

Summary

PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms.

A career in PwC s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients.

If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so.

Responsibilities

Engage with stakeholders to understand user stories and determine requirements.
Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible.
Customize and develop ServiceNow applications and support rollout of new applications and modules.
Configure Application UIs and Workflows
Demonstrate understanding of application modules including ITSM, CSM and CMDB
Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance
Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
Ensure that configuration is consistent across development, testing, and production environments.

Mandatory skill sets

Experience working in a design and development role for a ServiceNow Platform.
Experience as a ServiceNow support or developer.
Experience in transitioning technology from locally focused to centralized technology service organization.
Experience with ITSM and CSM functions and modules within ServiceNow
Understanding of RESTful Web Service and APIs.
IT and Security management best practice (ITIL, COBIT, ISO standards).
Experience developing workflows and supporting service technology teams
Experience in developing solutions in JavaScript and GlideRecord.

Preferred skill sets

Desired Certifications
ITIL Foundations Certification
ServiceNow Developer Certification(s)

Years of experience required

3+ yrs

Education qualification

Any UG/PG

Education

Degrees/Field of Study required Bachelor of Engineering

Degrees/Field of Study preferred

Required Skills

Workday Software

Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

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Associate - Service Now Developer CSM