Associate Project Coordinator

Role:

• First point of contact for clients for basic queries and support.
• Assisting in gathering information for new integrations.
• Assisting the Project Manager with client coordination.

Requirements/ skills:

• 1- 2 years of experience in Fintech or customer support.
• International banking or Customer Support (added advantage).
• An inquiring mind and methodical approach with high attention to detail.
• Strong writing, presentation, and verbal communication skills.
• The ability to multi-task priorities, manage deadlines and pick up new ideas and concepts quickly.
• Prepare and maintain system documentations and project trackers.
• Ability to troubleshoot issues, identify root causes, and provide effective, creative solutions.
• Basic knowledge of SQL and the ability to support during issue analysis.
• Ability to read API request/response logs and coordinate to troubleshoot issues.

Good to have:

• Understanding of the financial services industry and the regulatory environment.

Candidates possessing the above requirements along with additional skills can be considered for a Project Manager role with higher Perks.