Overview
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and 22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
About The Team
Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology, and communications.
Position Summary
In This Role, You Will:
The Project Consultant will work with Cvent's event management software clients, primarily handling high touch/high dollar accounts. The role involves gathering client requirements, implementing them in the software, and ensuring client satisfaction through effective communication and best practice recommendations.
Key Responsibilities
- Manage and work closely with high touch/high dollar client accounts.
- Gather detailed client requirements and implement them accurately in Cvent's event management software.
- Communicate regularly with clients to review implementations and make necessary adjustments.
- Provide clients with suggestions and best practices to improve event outcomes and meet their goals.
- Understand project goals, objectives, products, services, and identify constraints and risks by collaborating with project teams and stakeholders.
- Offer best practice tips to clients to enhance meeting attendance using Cvent's marketing engine.
- Document all client communications in Cvent's CRM software.
- Assist in mentoring new joiners to the team.
Qualification
Here's What You Need:
- Bachelor's degree with strong academic credentials; preference for IT graduates or those with project-based work experience.
- 1-4 years of relevant experience supporting clients in the US, UK, or Australia.
- Excellent verbal and written communication skills.
- Preference for candidates with international exposure through travel, study, or work abroad.
- Strong business acumen, ethics, and high integrity
- Must rank within the top 20% of their current team.
- High comfort level with using online software products.
- Articulate, organized, detail-oriented, and capable of multitasking.
- Quick learner with a positive attitude and ability to work well within a team.
- AI certification preferred.
- Experience with AI tools and platforms.
- Preference for candidates who have contributed to AI-driven projects or initiatives in their previous organizations.
- Knowledge of HTML will be an added advantage.
- Proficient in leveraging common AI tools to support and accelerate client product adoption.
- Prior exposure to AI-based tools or platforms (e.g., AI chat/email assistant, automated task managers, or smart analytics tools) to support operational efficiency and productivity.
- Good to have: Foundational understanding or certifications in AI concepts (e.g., Coursera, Google AI Essentials, or LinkedIn Learning courses) to support adoption of emerging technologies in daily tasks.
