Associate Manager

Associate Manager – RD (Canada Team)

Location: Vadodara, India

Function: Operations

Role Overview

The Associate Manager – RD (Canada Team) is responsible for leading RD operations to ensure high‑quality, right‑first‑time delivery. This role focuses on people leadership, operational excellence, quality governance, and strong stakeholder partnership across Canada‑focused delivery.

Key Responsibilities

• RD Operations & Delivery

• • Lead end‑to‑end RD delivery for Canada, ensuring SLA, quality, and client expectation adherence
  • Drive strong RFT execution through process discipline and continuous improvement
  • Manage delivery planning, capacity, workload, and timelines

• People Management

• • Coach, mentor, and develop team members to drive capability and performance
  • Set goals, track KPIs, provide feedback, and support career growth
  • Build a high‑performing and accountable team culture

• Quality & Process Excellence

• • Monitor and report quality metrics with actionable insights
  • Lead RCA, corrective actions, and continuous improvement initiatives
  • Champion operational excellence and process optimization

• Stakeholder & Client Management

• • Act as escalation point for operational and quality issues
  • Partner with Client Services, Enablement, and Operations to meet delivery commitments
  • Communicate risks, dependencies, and mitigation plans proactively
  • Build strong stakeholder relationships and support positive client outcomes

• Bachelor’s or Master’s degree
• Proven people management and coaching experience
• Strong communication and stakeholder management skills
• Experience in operations, quality governance, and process improvement

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion