Associate L1 1

Do

- Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
- Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer- Maintain broad knowledge of client products and/or services- Offer additional products and/or services as needed- Prepare complete and accurate work including appropriately notating accounts as required- Track, document and retrieve information in call tracking database- Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)- Participate in activities designed to improve customer satisfaction and business performance