Associate KPO

We are looking for an experienced KPO Analyst (4+ years) who has strong analytical skills, excellent communication, and the ability to handle international clients and understand processes. The ideal candidate should have domain knowledge, quality-focused workflow, and the ability to manage end-to-end client deliverables

• Experience working in a KPO environment (mandatory).
• Able to handle training/mentoring junior team members is a plus.
• Excellent written & verbal English communication.
• Strong analytical thinking & problem-solving approach.
• Experience with research tools, CRMs, and data management systems.
• Strong understanding of KPIs, SLAs, and process quality metrics.
• Ability to work independently and handle international clients.
• Good documentation & reporting skills.
• Manage multiple tasks and meet strict turnaround times (TAT).
• Handle international client communication via email/chat and calls.
• Perform end-to-end process handling, including data research, validation, reporting, and documentation.
• Prepare high-quality deliverables as per the client’s KPIs and SLAs.
• Analyze data trends and generate insights for business improvement.
• Maintain 100% data confidentiality and follow compliance guidelines.
• Identify process gaps and suggest improvements to enhance productivity.
• Prepare client presentations and reports using Excel & PowerPoint.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person