Associate - IT Site Support

You will be responsible for providing advanced technical support and assistance to end-users, resolving hardware and software issues promptly and effectively. Your key responsibilities will include: - Installing, configuring, and maintaining desktops, laptops, mobile devices, printers, and other computer peripherals. - Installing, configuring, and troubleshooting software applications, operating systems, and updates. Ensuring software compliance and licensing. - Managing user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning. - Identifying and resolving network connectivity and general IT-related issues for end-users. Escalating complex problems to higher-level IT teams when necessary. - Maintaining detailed records of support requests, solutions, and configurations. Creating and updating technical documentation and knowledge base articles. - Implementing and enforcing security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations. - Experience with A/V conference room equipment and conference room troubleshooting. - Collaborating with other IT teams, including desktop engineers, network administrators, and system administrators, to resolve issues that require cross-functional expertise. - Providing training to end-users on hardware and software usage, best practices, and security awareness. - Maintaining an inventory of IT assets, including computers, peripherals, and software licenses. Qualifications required for this role include: - Bachelors degree in computer science (equivalent), and two years of experience supporting internal desktop systems, application training, and overall incident ownership and management. 3-5 years of experience required if no degree. - Working knowledge of Microsoft Active Directory, Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune), Windows OS, Apple iOS, administration and security, deployment and management, automation technologies. - Experience with extensive hardware, network, and software troubleshooting. - Hands-on experience on LAN/ WAN Networks; working and managing a switched network. - Experience on how to make LAN cables, working with Wi-Fi / Access point configurations. - In-depth knowledge of MS Teams, and other video conferencing and projection solutions. - Strong verbal and written communication skills, as you will interact with end-users of varying technical backgrounds. - Excellent problem-solving and critical thinking abilities to diagnose and resolve technical issues efficiently. - A strong commitment to providing excellent customer service and a patient, friendly demeanor. - Ability to work effectively in a team and collaborate with other IT professionals. - Efficiently manage and prioritize multiple support requests and tasks. - Stay updated on the latest technological trends and adapt to new tools and technologies. - Understand IT security best practices and the ability to enforce security policies.,