Associate International Voice Process

Job Title:

About the Role

This role involves engaging with US-based healthcare customers, processing claims, and providing voice-based customer support. You will handle calls, investigate and resolve queries, and ensure service delivery within quality and productivity guidelines.

Key Responsibilities

• Handle inbound and outbound voice interactions with US healthcare customers.
• Process claims and related transactions as per process guidelines.
• Investigate and resolve queries, ensuring compliance with US healthcare standards.
• Meet assigned productivity and quality targets.
• Adhere to attendance, punctuality, and performance parameters.
• Maintain professional standards in communication and conduct.
• Coordinate with peers and supervisors for efficient workflow.

Eligibility Criteria

• Education:

  Undergraduates / Graduates.

• Experience:

• Freshers with excellent English communication skills (B2 level) OR
• Experienced candidates with prior US healthcare voice process experience.
• Willingness to work night shifts (US Time Zones).
• Candidates from Bangalore or those willing to relocate immediately.

Skills & Competencies

• Excellent English communication (B2 level) with clear pronunciation.
• Awareness of telephonic etiquette and customer handling skills.
• Basic knowledge of US healthcare processes preferred.
• Proficiency in MS Office and basic computer navigation.
• Good typing skills.

Salary & Benefits

• Experienced:

  Up to 4,00,000 LPA. (Including Variable Shift allowance -VSA)

• Freshers:

  Up to 3,25,000 LPA. (Including Variable Shift allowance -VSA)
• 2-Way cab facility.
• Medical insurance coverage for self and family.
• Learning and development opportunities.
• Rewards & recognition programs.

Interview Process

1. HR Screening
2. Harver Assessment (Online)
3. Voice & Accent Round
4. Final Interview with Operations Team