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Associate Infrastructure Specialist, System & Server

0 - 4 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

technical documentation customer service problem solving communication skills teamwork management agent concepts redundancy concepts remote console architecture vendor technologies attention to detail analytical thinking

Work Mode

On-site

Job Type

Full Time

Job Description

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, your primary responsibility will be to provide professional remote technical support services to clients by identifying and resolving technical incidents and problems. You will play a crucial role in restoring service to clients by ensuring all requests, process events, and resolution incidents meet service level agreement (SLA) conditions. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance software and tools, resolving incidents following agreed procedures, monitoring service delivery against service level agreements, and ensuring efficient resolution of incidents. Additionally, you will be required to provide continuous feedback to clients, update all systems and portals, and cooperate with stakeholders to expedite diagnosis of errors and problems. To excel in this role, you must possess working knowledge of technical documentation, vendor technologies (such as Cisco, EMC, Dell, Avaya), and be customer service-oriented with excellent problem-solving skills. A Bachelor's degree or equivalent in Information Technology or Computing, along with an associate level certification in Data Centre technologies, is required. Entry-level experience in call center routing technologies, voice over IP technologies, networking, IT infrastructure, and technical support to clients is also essential. NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a focus on research and development, NTT DATA invests significantly each year to ensure organizations and society can confidently transition into the digital future. As a Global Top Employer, NTT DATA offers diverse expertise in more than 50 countries and collaborates with established and start-up companies to deliver comprehensive business and technology consulting services, data and artificial intelligence solutions, and digital infrastructure management. NTT DATA is an Equal Opportunity Employer, fostering an inclusive workplace where diversity is embraced, and employees have the opportunity to grow, belong, and thrive in a collaborative environment. Join NTT DATA and be part of a team that is pushing the boundaries of what is possible, making a difference to clients and society through technical excellence and leading innovations.,

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