Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in chennai
>
UST
>
Associate II - Product Support

Associate II - Product Support

UST

3 - 7 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

Apply

Skills Required

production support java debugging troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As an L1 Production Support, you will provide helpdesk support for all customer rollouts under the supervision of Leads and Managers. Your role will involve configuring and testing products with guidance from Leads for product development implementation and release. You will be responsible for ensuring on-time delivery and support to meet client requirements according to product and project specifications. Additionally, you will respond to user inquiries through various communication channels such as phone, email, and chat, answering questions related to product usage and tool features to assist users in accomplishing their tasks effectively. Your contributions will enhance the overall product and service experience for users. Furthermore, you will be required to analyze business and technical requirements to understand the impact on the product application or system. Your responsibilities will also include working closely with product teams to ensure ticket closure and impressing customers through every interaction. Key Responsibilities: - Respond swiftly to production incidents, diagnose and troubleshoot system and application issues, and collaborate with developers or infrastructure teams for root cause resolution - Liaise with development, QA, infrastructure, and business teams to understand feature impacts and resolve escalations - Participate in on-call rotation or night shifts to ensure 18*5 operational coverage, as necessary - Monitor application health, identify performance bottlenecks, and coordinate remediation efforts - Assist with production deployments, patches, and updates while adhering to change-control processes and ensuring operational stability - Maintain operational runbooks, SOPs, FAQs, and incident logs to facilitate knowledge sharing across the team Qualifications Required: - At least 3 years of production support experience in IT environments - Foundational knowledge of Java, including debugging or integration tasks - Basic proficiency in Java, databases, and SQL, sufficient for troubleshooting and support tasks Additional Company Details: You will be part of a team that supports multi-state production environments, ensuring smoother operations and timely incident response across the TechOps infrastructure.,

More Jobs at UST

Architect II - Technical SAP ABAP

Bengaluru

12 - 15 yrs

INR 0 - 0 Lacs

Lead I - SAP FICO with PS (Project Systems) and RAR

Bengaluru

5 - 7 yrs

INR 0 - 0 Lacs

Lead II - SAP ABAP

Bengaluru

7 - 9 yrs

INR 0 - 0 Lacs

Procurement

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Manual & Python Automation

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now

UST

IT Services and IT Consulting

Aliso Viejo CA

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Associate II - Product Support