Associate Field Service Engineer

Your role and responsibilities:

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

This role is contributing to the Process Automation Energy division in India region.

You will be mainly accountable for:

• Delivered on-site and remote service support for ABB 800xA Automation Systems in the Oil, Gas & Chemical industry, including troubleshooting, issue resolution, and field service of medium to high complexity.
• Identified technical issues and improvement opportunities during customer interactions, driving root cause analysis and recommending corrective and preventive actions.
• Supported brownfield service bids by providing technical authority and solutioning support during the proposal phase, including customer presentations.
• Ensured service readiness by preparing material lists and coordinating the availability and quality of parts, tools, and equipment.
• Promoted a culture of continuous improvement by documenting best practices, tracking site issues, and implementing improvements to enhance field service quality and profitability.
• Maintained high standards of safety and customer communication, ensuring safe execution of work and consistently improving customer satisfaction.

Qualifications for the role:

• Possess 5-10 years of hands-on experience in service engineering for ABB Symphony or 800xA systems within the Oil, Gas & Chemical industry.
• Strong background in process control and instrumentation across various process plants, with expertise in DCS hardware & application engineering, HMI, library development, third-party communication, testing, and commissioning.
• Proven experience in ABB System 800xA (minimum 2 years); knowledge of other ABB systems like Freelance, and communication protocols such as Profibus, Modbus, and OPC is a plus.
• Skilled in executing brownfield DCS projects including application modifications, retrofits, controller migrations, and on-site commissioning.
• Exposure to cybersecurity solutions, virtualization, and digital technologies is advantageous.
• Full-time diploma or degree holder in Electrical, Electronics, or Instrumentation Engineering; capable of effective communication in English (written and verbal).
• Will be based at a customer site in Gujarat, handling service activities across two plant locations situated 120 km apart.