Associate Engineer

You will also be responsible for receiving trouble reports from the Operators Customer Care Center (or from the Operators customer directly in some very specific cases), resolving them to the customers satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators customers)!

• We believe in

  trust

  - we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity - trying new things and

  learning from our mistakes

  .
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in

  happiness

  , we enjoy and feel passionate about what we do and value each other s technical competence deeply.

What you will do

• Manage all incidents raised through the ticketing tool or on customer request.
• Work with ISP s and third party vendors to identify issues with client infrastructure equipment.
• Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.

You will bring

• Experience in troubleshooting, alarm monitoring,
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Experience: 1-4 years.