Posted:2 days ago|
Platform:
On-site
Full Time
Website: https://www.infinx.com
o Develop and implement short- and long-term workforce management strategies based on business needs and volume forecasts in RCM processes.
o Analyze historical trends, seasonality, and other factors to accurately forecast staffing requirements.
o Ensure optimal resource allocation to meet the demands of various departments (e.g., coding, billing, AR management).
o Manage day-to-day scheduling to ensure that adequate resources are in place to meet service-level objectives.
o Optimize schedules, shift patterns, and breaks to maximize employee productivity while minimizing costs.
o Continuously monitor real-time performance and adjust schedules as needed to respond to fluctuations in volume and operational needs.
o Develop and maintain key performance indicators (KPIs) and dashboards for tracking workforce performance.
o Monitor employee productivity, service levels, and adherence to schedules and provide actionable insights to leadership.
o Prepare and present detailed reports on workforce efficiency, utilization, and performance to senior leadership.
o Identify opportunities to streamline WFM processes and reduce inefficiencies.
o Work closely with operational teams to implement best practices and continuously improve WFM operations.
o Lead initiatives for automation and technology implementation to improve workforce scheduling, forecasting, and performance tracking.
o Partner with operations, finance, and HR teams to ensure effective staffing strategies and alignment with company goals.
o Liaise with the recruiting team to ensure adequate staffing levels and quick resolution of workforce gaps.
o Provide guidance to team leaders on workforce management practices and help resolve any resource-related issues.
o Work with HR to ensure workforce engagement and retention through effective scheduling, workload management, and employee support.
o Participate in training and development initiatives to ensure WFM staff has the necessary tools and skills to excel.
o Ensure that all workforce management processes are compliant with company policies, industry standards, and regulatory requirements, especially in the healthcare and RCM sectors.
o Maintain up-to-date knowledge of healthcare regulations and RCM industry trends to adapt workforce strategies accordingly.
Education: Bachelors degree (Any Stream), Operations Management, RCM, or related field (masters degree preferred).
o 7+ years of experience in Workforce Management, with at least 3-5 years in a managerial role.
o Prior experience in Revenue Cycle Management (RCM) or healthcare operations is strongly preferred.
o Proven track record of managing large teams and optimizing workforce operations in a dynamic environment.
o Strong proficiency in workforce management software and Microsoft Excel.
o Excellent analytical and forecasting skills.
o Ability to manage multiple priorities and meet tight deadlines.
o Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
o In-depth understanding of SLAs, KPIs, and workforce optimization techniques.
o Strong leadership skills with a focus on team development and performance management.
o Problem-solving abilities with a keen eye for detail.
Ability to thrive in a fast-paced, ever-changing environment.
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