Associate Director Software Engineering (ServiceNow Engineering)

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)

The impact you will have in this role:

Your Primary Responsibilities:

• Manage development and implementation of applications using ServiceNow platform capabilities
• Manage team of engineers (developers and testers) to design, develop, test automation and delivery of high-quality products on ServiceNow platform
• Collaborate with Product owners, Business Analysts and stakeholders to provide engineering and architectural expertise to solution design
• Provide engineering expertise on ServiceNow platform to Product Team and stakeholders to influence and drive platform adoption
• Manage and support execution of releases, product upgrades and technology deployments
• Provide level-3 support to address critical incidents and manage day-to-day activities of the Engineering team
• Lead/represent team in Agile Scrum ceremonies, SDLC process management and be accountable for project deliverables
• Own and drive Engineering roadmap, work across organization and exercise influence to ensure commitment to internal/external stakeholders and product quality
• Produce engineering metrics and drive efficiency in SDLC processes/teams
• Responsible for staffing, mentoring, and maintaining high performing engineering team
• Collaborate with onshore/offshore team environment across US/India time zones

NOTE: The Primary Responsibilities of this role are not limited to the details above.

Talents needed for Success:

• 12+ years managing software development teams, with 4+ years in ServiceNow
• Bachelors or Masters in Computer Science or equivalent
• Strong understanding of Service platform architecture, releases, and best practices
• Expertise in IT Service Management, ServiceNow Discovery, CMDB, Event Management, and ATF
• 5+ years with JavaScript, HTML, AngularJS, REST APIs
• Advanced experience with ServiceNow Platform/Scripting/APIs/Service Portal/Applications/Flow Designer/IHUB
• Certifications: ServiceNow System Administrator (CSA) and Application Development (CAD)
• SDLC and Agile methodologies expertise
• Skilled in managing multiple priorities and project deliverables
• Excellent written and verbal communication skills to explain technical solutions clearly to various audiences

Preferred Skills:

• IT Asset Management and Operations Management
• ServiceNow: AI/ML, UI Builder, Virtual Agent, AI Search
• Certifications: ServiceNow CIS - ITSM, ITOM, Discovery, CMDB, CTA

Actual salary is determined based on the role, location, individual experience, skills, and other considerations.